- Yoga
- Pilates
- walking
- Aquafit / swimming
- Gym Classes : Killer core, Body Conditioning, Body Pump, Legs bums & tums
- Aerobics
- Zumba
- Step class
- Walking my dog
- Well being , crystals, essential oils
- Meditation
Natasha Bonner
Wellingborough,Northamptonshire
Summary
Efficient and responsible professional with a track record of thriving in challenging environments. Strong organizational abilities paired with a commitment to teamwork and quality service. After a health sabbatical, fully prepared to engage in a new role and contribute positively. Focused on leveraging skills to achieve organizational goals.ry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Student Reception /Attendance Administrator
Weston Favell Academy High school
Northampton, Northamptonshire
04.2024 - 07.2024
- Documented late arrivals at student reception, tracking reasons for delays to inform future attendance strategies.
- Liaised with parents to organise student pick-up arrangements, ensuring timely and safe transitions.
- Provided emotional support to sick and anxious students until they returned to class or home.
- Assisted with first aid by distributing ice packs, plasters, and sick bags.
- Managed tracking of student departures and maintained accurate records in SIMS throughout the day.
- Received lost and confiscated items and organised their return to respective students.
- Managed daily administrative tasks including scheduling meetings and organising files to support office efficiency.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Facilitated effective communication with clients through phone and email correspondence.
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems keeping records well-organised and easily retrievable for team members.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
Attendance / Reception / Admin Assistant
Rowan Gate SEN School
Wellingborough, Northamptonshire
12.2023 - 03.2024
- Maintained accurate attendance registers on SIMS and proactively followed up on absences throughout the day.
- Answering school attendance mobile phone and updating the school absence inbox.
- Making sure every absence has a reason and a comment.
- Produced weekly absence reports for head teacher, enabling informed decision-making.
- Liaising with four different school sites to keep a check on pupil movements.
- Logging all safeguarding concerns daily to C-Poms.
- Receiving all safeguarding information folders and scanning them to C-Poms.
- Covered reception during lunch times, managing visitor sign-ins, issuing lanyards, and assisting staff with various requests while handling phone calls and access control.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Sending out letters to parents via Parentmail.
- Keeping a calendar of all governor meetings and scanning documents to the Governors Hub on request.
- Sending out invitations to governors' meetings to all governors.
- Accessed folders and files for the head teacher and executed requests from the headteacher or SLT.
- Performed various scanning, photocopying, and general office tasks as required.
- Handled photocopying documents, updating files and faxing communications for staff.
- Any ad hoc secretarial requests from the head teacher.
- Working over four sites.
- (Hays Education)
Receptionist / Administrator
Isebrook SEN College
Northampton, Northamptonshire
11.2023 - 12.2023
- Managed reception duties, including answering and directing all calls, taking and emailing messages to ensure effective communication.
- Answered and directed incoming calls to relevant staff members using a multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Greeted guests and clients warmly to create a welcoming environment.
- Utilised Arbor to access student details and Entry sign to sign in guests, provided appropriate lanyards, and monitored security by checking ID and DBS certificates.
- Worked as a temporary administrative assistant at Office Angels.
Cover Co-Ordinator/Receptionist
Thomas Becket Catholic School
Northampton, Northamptonshire
09.2023 - 10.2023
- Coordinated cover for all absences by booking agency and cover staff, ensuring up-to-date timetable and comprehensive lesson coverage.
- Liaised with agencies to secure and schedule cover staff daily, maintaining operational continuity.
- Entering all staff and agency staff absences on the school system (BromCom).
- Managed data entry for searches on school system, updated weekly bulletin, and processed purchase orders in Sage and Workspace.
- Assisted students and parents with inquiries and handled mail and deliveries.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Welcomed guests and clients in friendly, positive manner.
- Supported Ethic Recruitment Agency in fulfilling recruitment requirements.
Receptionist/Administrator
Rectory Farm School
Northampton, Northamptonshire
11.2022 - 07.2023
- Taking and fielding all telephone queries, passing on messages, booking meetings, distribution of mail, daily maintenance of school calendar and minibus bookings.
- Provided comprehensive administrative support, including photocopying, scanning, filing, completing forms, word processing, and basic IT tasks.
- Personal administrative and organisational support to all staff.
- Collating questionnaires and analysing outcomes.
- Processing new starters and leavers to the school, liaising with the council and school admissions.
- Completing medical forms with parents, collating information for sporting events.
- Coordinated and organised educational trips for students, ensuring all logistical aspects were addressed.
- Performed duties assigned by headteachers, coordinated meetings for the family support worker and head teacher, contacted parents regarding accidents, injuries, or sickness.
- Ordering school lunches, working closely with school chef to cancel and unwanted meals, receiving and distributing all deliveries and post.
- Receiving visits from the trust governors, making sure all procedures are adhered to, and helping the school prepare for Ofsted inspections.
- Ensured a safe environment by training individuals in first aid techniques and procedures.
- Assist with pupils' welfare, first aid, administering medicines, looking after the first aid equipment, ordering and paperwork.
- Coordinated and organised educational trips for students, ensuring all logistical aspects were addressed.
- Monitored pupils' attendance, engaged with parents, conducted safeguarding home visits, and collaborated with family support worker, SENCO leader, council officers, and police to ensure pupil safety.
- Issuing referrals to the council for fines or to outside safeguarding agencies, chasing children missing from education and being required to appear in court in cases of safeguarding.
- Signposting all parents and using a reporting system for any signs of abuse.
- Maintenance of strict entry and exit procedures, using entry sign system to sign in, checking DBS certificates and ID and giving out appropriate lanyard.
- Cash handling, use of school safe, key holder.
- (NPAT Schools Partnership)
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Retail Support Administrator (Hybrid)
British Heart Foundation
Wellingborough, Northamptonshire
07.2022 - 10.2022
- Handled phone queries on diverse operational issues, providing efficient solutions and resolving or escalating as necessary.
- Managed client communications by answering phones and corresponding through email.
- Collaborated with team members to manage shared inbox, address queries, process monthly invoicing, update processes and policy documents, take minutes of meetings, maintain records, produce internal communications content, raise requisitions for invoices, and support ongoing training.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Coordinated logistics and communications during shop closures, minimising disruption for staff and customers.
- Liaising with internal and external suppliers, business partners, sustainability, finance, IT, and others, coordinating with the 730 shop stores' installation and upkeep of BHF radio and TV.
- Executed site uplifts and coordinated refurbishment projects for donation bins across locations.
- Working within strict deadlines and service level agreements.
- Keeping the 'How To' guides up to date.
- Part-time hybrid role, alternated between home and office work biweekly.
Learning Resources Centre Manager
Wrenn School
Wellingborough, Northamptonshire
09.2019 - 07.2022
- Managed daily operations of the centre, overseeing staff performance and facility maintenance for optimal functioning.
- Oversaw daily operations to align with centre vision and maintain best practices and quality standards.
- Controlled daily workload based on current centre priorities.
- School librarian responsible for the library budget.
- Ordered KS3 books, latest fiction, and library supplies, entering them into the library system for efficient inventory management.
- Maintaining high levels of stock and popular titles for the students.
- Keeping up to date with the latest library news and fostering a love of reading for the students in KS3.
- Putting stickers and categorising each book and book covering and repairs.
- Issuing, returning, and shelving books using the Dewey number system.
- Ordered a Scholastic book fair to visit twice a year to excite the students.
- Organised author and poet visits and creative writing workshops to engage junior school students with the library.
- Timetabled in to conduct and teach library lessons to KS3 year 7 and year 8 students.
- Typically, 3-4 lessons a day, and see each class a fortnight.
- Lessons Preparation, ordering a class read book that the whole year can read aloud.
- PowerPoint presentation with comprehension questions and an activity to do with the text.
- Book exchanging and silent reading to be recorded in reading logs.
- Reading club once a week after school.
- Coordinated craft sessions and colouring during breaks, creating competitions throughout the year to align with national incentives and holidays, culminating in presentations or prize giving during assemblies to promote events in the LRC.
- Supervise the students during breaks, before and after school, and during lunches for students to come and study, or for a quiet place to stay away from the playground.
- A safe place for S.E.N.D. children or those not wanting to attend a class.
- Fire sweeper. During alarms check classrooms are free of staff and students.
- Conducting a reading club once a week after school.
- Craft sessions and colouring during breaks.
- Wall displays and book displays.
- Tasks associated with the English department and the curriculum.
- Booking trips and visits for the students.
- Reading aloud and doing presentations to Sixth form, and in assemblies.
- Calling students who are isolating at home to check mental health or any issues remotely during lockdown.
- Other duties include printing, photocopying, reports, sending purchase orders to finance, receiving deliveries, and working closely with teachers, associate staff and reception.
- Covering reception during revision sessions.
- (Creative Education Trust)
Library Assistant
Hayes End Library
london, hillingdon
12.2012 - 07.2019
- Key holder to open and close the branch.
- Opening and closing procedures including testing fire alarms and setting branch alarm.
- Counting profits from the till, storing valuables in the safe and keeping an accurate spreadsheet of this.
- Issuing, discharging, and renewing books and booking in customers onto the public P.C.s using the library systems, collecting fees and charges and shelving books.
- Efficient in using Workflows /ICAM / Horizon/ Google Drive / Sirsi and electronic till, scanner, photocopier, laminator, and shredder.
- Delivered engaging story times and literacy sessions for children under 5, including outreach to schools and nurseries, promoting library services at local events, and facilitating creative craft sessions to foster a love of reading.
- Conducted adult PC taster sessions, assisting customers in navigating public computers to enhance digital literacy.
- Taking bookings for all 17 library events and author visits.
- Conducting library branch inspections with other libraries and keeping the branch neat and tidy to expected presentation standards.
- Making posters to promote library events and keeping three notice boards up to date with relevant information.
- Making displays and crafts for displays within the library, researching quotes or poems for events.
- Conducting adult and children's reading groups, actively promoting, and encouraging children to do the summer reading challenge.
- Answering the telephones and dealing with all customer queries including any local government questions.
- Dealing with customer complaints to prevent them reaching management level.
- Signposting people who may seem to be in distress or needing extra help to other organisations such as: Citizens Advice Bureau, Samaritans, local police, dementia, and mental health organisations.
- Collecting money for local charities including the mayor's charity and MacMillan.
- Attending regular branch meetings and taking minutes, then typing up and cascading to other staff and branches.
- Created and followed my own training plan, completing a personal development plan every six months and attending online and external courses.
- Administering refuse bags to residents of the borough and keeping an accurate log of this.
- Using, serving, and cleaning a Starbucks coffee machine, and upkeeping the library garden / vegetables.
- Administering and charging for residents parking vouchers.
- Helping customers to use Ancestry, Britannica, or any of our online resources.
- Using, promoting, and helping customers to use the online library catalogue and an app called Borrow Box.
- Researching things for any events like quotes or poems etc.
- Helping customers to find the right categories and where books are shelved using the Dewey number system.
- Addressed misbehavior by barring users from the branch and notifying local police for suspected or violent incidents.
- Safeguarding children by checking ages, challenging children if they are supposed to be in school by calling the schools to check, not letting adults into the children's library without a child, and not letting children use adult PCs.
- Supported community initiatives through Hillingdon Council library programs.
- Sorted and shelved books in line with library management system.
- Set up library spaces for local events, meetings and clubs.
- Processed new books for circulation, setting up items in system, adding tracking codes and applying protective covers.
- Monitored library premises to maintain a safe and welcoming environment for all visitors.
- Assisted library users by answering general queries.
- Assisted librarians with sorting and placing books onto shelves following categorical, classification, or alphabetical systems.
- Returned books to circulation by placing on proper shelves.
- Oversaw check-in and check-out process of library books and materials.
- Maintained clean and orderly front desk and reception area.
- Greeted all library patrons with smiles and offered assistance with any needs or issues.
- Catalogued and organised library resources, including books, journals, and digital media, to maintain an efficient retrieval system.
- Conducted inventory checks and maintained accurate records of library assets to prevent loss and misplacement.
- Inspected returned books for damages, assessed fees and completed basic repairs on salvageable items.
- Assisted library users in locating resources and provided guidance on research strategies to enhance their learning experience.
- Provided IT support to library users, assisting with computer applications and troubleshooting technical issues.
- Stayed current on library organisation and catalogue to best serve customer needs.
- Answered patron queries and guided users in locating requested materials, ensuring a positive library experience.
- Catalogued library books, magazines, newspapers and multimedia resources.
- Collected fines from customers returning overdue books and updated accounts.
- Retained comprehensive knowledge of library services, materials and equipment to offer best-possible customer care.
- Helped library users to access digital services and resources.
- Used exceptional communication and relationship-building abilities to develop positive, friendly, welcoming a library environment.
- Supervised volunteers and part-time staff, delegating tasks and providing training to ensure high-quality service delivery.
- Managed the circulation desk, issuing, renewing, and receiving borrowed materials, to ensure smooth library operations.
- Checked out customers with new loan requests and checked in returned books.
- Coordinated the maintenance and repair of library equipment and facilities, liaising with external contractors when necessary.
- Assisted with circulation duties to organize and maintain availability of materials.
- Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
- Collected and processed payments and deposits for library items and provided correct change.
- Collaborated with librarians to develop and implement library policies and procedures, contributing to the continuous improvement of services.
- Handled financial transactions at the library, including fines and fees, ensuring accurate record-keeping and financial integrity.
- Supported daily operations with diverse clerical tasks, assisting library personnel to streamline workflows.
- Provided assistance to patrons in regards to the library computer system and gave instructions for logging onto the Internet.
- Communicated with library patrons to explain policies and offer guidance with technological resources.
- Managed records and documentation with firm adherence to filing conventions and library sorting techniques.
- Answered telephone calls to offer information about book availability, extend due dates and field complaints.
- Processed new acquisitions, prepared cataloguing data, and labelled library materials to keep the collection current and relevant.
- Coordinated with schools and community groups to organise educational events and workshops, promoting library services.
- Ensured that all lending transactions were accurately recorded in library logs.
- Tracked loaned library items and sent reminders to customers for overdue items.
- Promoted the library's vast services to visitors through active communication.
- Used library and scholarly databases to locate necessary information.
- Sourced and purchased books, magazines and newspapers for library based on trends and customer requests
- Kept watchful eye on front desk at all times to encourage protected library environment.
- Developed and maintained the library's online presence, including updating the website and managing social media platforms.
- Facilitated inter-library loans, sourcing and providing materials from other libraries to meet user requests.
- Registered new patrons for library, set up accounts and shared key policies.
- Implemented accessibility services for users with disabilities, ensuring equitable access to library resources and information.
- Maintained an up-to-date knowledge of publishing trends and new releases to make informed acquisition recommendations.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Requested interlibrary loans to accommodate user needs.
- Implemented an effective filing system for non-book materials, including DVDs and electronic resources, maximising accessibility.
- Processed payments for overdue library materials.
- Analysed user feedback and usage data to recommend improvements to the library's collection and services.
- Assisted patrons with network logins and user access to password-protected library resources.
- Delivered engaging storytime sessions and literacy programmes for children, fostering a love of reading from an early age.
- Designed and distributed promotional materials, such as flyers and newsletters, to increase awareness of library events and resources.
- Promoted upcoming events to inform visitors and patrons of book clubs, meetings and story hours.
- Supported library staff in developing and allocating yearly budgets to for optimum operations.
Education
A Level - Art, English Language
Cassio College
Watford, HRT01-1988
GCSE - English Literature, Mathematics
Cassio College
Watford, HRT01-1988
O'Level - English Language, English Literature, Art, Religious Education
Preston Manor High School
Brent, BEN01-1986
CSE - Mathematics, Geography, History, French, Spanish, Biology
Preston Manor High School
Brent, BEN01-1986
Skills
- Team coordination
- Data entry
- Record maintenance
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Google Drive
- Teams
- Edulink
- Arbor
- School Grid
- Parent Mail
- My Concern
- Brom Com
- Sage
- C-Poms
- Governors Hub
- C-Poms logging
- Scheduling meetings
- Organisational skills
- Planning skills
- Time management skills
- Meets deadlines
- Health and safety compliance
- Problem solving
- Attention to detail
- General office administration
- Administrative procedures
- Reporting and documentation
- Record-keeping
- Office suite proficiency
- Maintaining office records
- Database administration
- Student financial management
- Student engagement strategies
- Client relationship management
- Regulatory compliance
- Operational support
- Event planning
- Teamwork
- Team coordination
- Communication skills
- Good listening skills
- Adapts under pressure
- Exceptional customer service
- Customer relationship building
- Discretion and confidentiality
- Highly organised
- Results-driven
- Staff coordination
- Exceptional customer service
- Organisation skills
- Operational support
- Event planning
- Discretion and confidentiality
- Results-driven
- Staff coordination
Custom Section
- Strong interpersonal and communication skills as gained through numerous years of working in a customer focused environment.
- Performs well under pressure and even under conflicting constraints.
- Willingness to learn and enhance existing skills and is a good listener.
- Able to work well as part of a team but can also work well independently on own initiative.
- Ability to remain calm and focused with a professional attitude.
- Excellent organisation, planning and time management skills.
- Able to work effectively to meet set deadlines and targets.
- Discreet, tactful, honest with cash handling and sales experience.
- Total years of experience: 36+
- DBS checked: on update service
- Systems used: Microsoft, Word, Excel, PowerPoint, Outlook, Google Drive, Internet Explorer, Reading Cloud/Ess, SIMs, Teams, Edulink, Arbor, School Grid, Parent Mail, My Concern, Brom Com, Sage, C-Poms, Governors Hub.
Certification
- 2024: Safeguarding Children
- 2023: Prevent Awareness,
- Fire Warden,
- Data Protection &GDPR for Staff (Data Influencers)
- , Training for Newly Appointed Designated Safeguarding Leads in Schools,
- Medicines Training,
- Arbor Attendance Training,
- Qualsafe Level 3 Award in Paediatric First Aid (RGF)
- 2022: Data Protection for admininistrators
- Prevent Online Training
- DSE Users
- Essentials Safeguarding & child protection.
- 2021: Health & Safety at work
- Data protection and GDPR e-Learning
- 2019: Cyber Security- Stay Safe Online,
- Equality, Diversity & Inclusion,
- Slips, Trips & Falls,
- Manual Handling
- Fire Awareness
- Safeguarding & Child Protection.
Interests
Timeline
Student Reception /Attendance Administrator
Weston Favell Academy High school
04.2024 - 07.2024
Attendance / Reception / Admin Assistant
Rowan Gate SEN School
12.2023 - 03.2024
Receptionist / Administrator
Isebrook SEN College
11.2023 - 12.2023
Cover Co-Ordinator/Receptionist
Thomas Becket Catholic School
09.2023 - 10.2023
Receptionist/Administrator
Rectory Farm School
11.2022 - 07.2023
Retail Support Administrator (Hybrid)
British Heart Foundation
07.2022 - 10.2022
Learning Resources Centre Manager
Wrenn School
09.2019 - 07.2022
Library Assistant
Hayes End Library
12.2012 - 07.2019
A Level - Art, English Language
Cassio College
GCSE - English Literature, Mathematics
Cassio College
O'Level - English Language, English Literature, Art, Religious Education
Preston Manor High School
CSE - Mathematics, Geography, History, French, Spanish, Biology
Preston Manor High School