Guna Bore
Warrington, Appleton
Summary
Experienced shift manager with a proven track record of successfully overseeing warehouse operations.
Skilled in supervising employees and ensuring efficient and accurate order fulfillment.
Strong leadership abilities with a focus on promoting safety and maintaining high standards of quality.
Dedicated and results driven professional committed to achieving operational excellence.
Overview
1
1
Certification
1827
1827
years of professional experience
Work History
Shift Manager
InPost
05.2026 - Current
- Daily Operational Performance Management: Monitor previous day and live delivery performance, prioritizing outstanding deliveries and collections to ensure service targets are achieved. Manage operational priorities using a traffic light system, tracking red exceptions for same day resolution, amber exceptions for the following day, and green items for forward planning.
- Driver Resource Planning & Management: Coordinate daily driver resources across employed drivers and third party Service Providers (SPs), ensuring adequate capacity to meet delivery volumes, route requirements and operational demand.
- Delivery & Collection Operations: Oversee home delivery and parcel locker operations, monitoring failed deliveries, address discrepancies, incorrect labels, locker capacity issues and outstanding collections to ensure timely resolution and service continuity.
- Driver Performance Monitoring: Use Business Intelligence (BI) reporting and the SOLO operational system to monitor driver performance, identify service failures, track delivery progress and implement corrective actions to improve operational efficiency.
- Team Leadership & Performance Management: Lead, motivate and support employed drivers and Service Provider partners, communicating operational expectations, addressing performance issues and promoting accountability for service delivery.
- Operational Dispatch & Route Management: Coordinate the daily dispatch of approximately 35–40 drivers, ensuring routes are appropriately resourced, operational issues are addressed and drivers are prepared for safe and efficient execution.
- KPI Reporting & Data Analysis: Analyse operational performance data and produce reports to identify trends, investigate service failures, monitor productivity and support data driven decision making.
- Exception Management & Problem Solving: Proactively investigate delivery exceptions, failed routes, incorrect parcel information and capacity constraints, coordinating appropriate corrective actions to minimise service disruption and repeat failures.
- Continuous Improvement: Identify recurring operational issues and opportunities to improve delivery performance, resource utilisation, driver productivity and customer service through effective monitoring and process improvements.
- Health, Safety & Compliance: Maintain operational safety standards and ensure drivers follow company procedures, with accurate completion of relevant documentation and timely escalation of risks or compliance concerns.
- Stakeholder Communication: Maintain effective communication with drivers, Service Providers and internal operational teams to resolve issues, coordinate resources and achieve daily performance objectives.
- Service & Cost Control: Balance service quality, operational productivity and resource availability, making timely decisions on driver allocation and additional collection requirements to support business performance.
Shift Manager
THG
02.2018 - Current
- Used coaching and mentoring talents to develop junior staff members, increasing competent, confident team performance.
- Used creative approaches to increase safety morale and eliminate accident on the shift.
- Successfully managed up to 200 employees per shift by monitoring workload, assessing performance and assigning duties.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Mentored and supported new employees to maximise team performance.
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
- Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
- Briefed teams on daily operational requirements, motivating and incentivising staff to work tirelessly to achieve them.
- Increased team productivity through ongoing motivation and implementing incentives.
- Worked with management team to share ideas and improve operation and improve quality of products.
- Enforced adherence to internal delivery processes to support dispatch time windows.
Team Manager
THG
03.2015 - 01.2018
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Built and maintained relationships with team, increasing motivation and team spirit.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs.
- Monitored team performance, ensuring compliance with guidelines and regulations.
- Maintained up-to-date knowledge in latest guidelines and best practices for smooth-running processes.
- Maintained outstanding standards by continuously looking for areas of improvement, ensuring exceptional service.
- Completed probationary reviews according to company policy.
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Listened to team members' feedback and proactively addressed concerns.
- Identify areas of improvement and establish innovative or adjust existing work procedures and practices
- Communicate and coordinate activities with other departments
System Administrator
THG
09.2014 - 03.2015
- Advised management members how to proceed in systematically difficult situations to prevent loss of profits.
- Handled CS related issues with high profile clients
- Understood key systems in use, providing business-as-usual (BAU) IT support on day-to-day basis.
- Consulted users to determine areas in need of improvement.
- Sending regular updates to the business of progresses.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Warehouse Operative
THG
03.201 - 09.2014
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
Education
A-Levels - General
Grobinas district secondary school
Grobina01-2013
Skills
- Task delegation
- KPI management
- Staff motivation
- Team development
- Written and verbal communication
- Decision making
- Health and Safety Compliance
- Continuous improvement
- RCA
- Data analyses
Certification
- Fire Warden
- First Aider
Timeline
Shift Manager
InPost
05.2026 - Current
Shift Manager
THG
02.2018 - Current
Team Manager
THG
03.2015 - 01.2018
System Administrator
THG
09.2014 - 03.2015
Warehouse Operative
THG
03.201 - 09.2014
A-Levels - General
Grobinas district secondary school