Restaurant Waiter
A La Russe
02.2023 - Current
Hi, I’m
Guilherme Filipe Batalha De Sa Fernandes
Slough
Summary
Goal-focused Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Proactive and bilingual Waiter knowledgeable in upselling and building rapport with clients. Keen to further career and learn more about the fine-dining industry. Driven to go above and beyond to satisfy customers, improve operations, and support team members. Self-motivated worker and able to learn new tasks quickly and effectively.
Work history
A La RusseWindsor, Windsor and Maidenhead
Restaurant Waiter
02.2023 - Current
Job overview
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Practiced healthy and safety measures to comply with regulations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
ClairmontsWindsor, Windsor and Maidenhead
Coffee Barista
11.2022 - Current
Job overview
- Made and served beverages with speed, quality and consistency, thriving in fast-paced environments.
- Produced coffee orders quickly and accurately, under pressure, meeting customer demand.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Boosted customer loyalty through attentive and efficient service.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Esquires CoffeeWindsor, Windsor and Maidenhead
Coffee Barista
05.2022 - 11.2022
Job overview
- Made and served high-volume beverages with speed, quality, and consistency, thriving in fast-paced cafe environments.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Created specialty drinks according to exact customer requests and preferences.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Cleaned and sanitized coffee and food preparation areas, maintaining impeccable hygiene standards.
Education
Ditton Park AcademySlough
A-Levels from Portuguese A*, Btec Sports Merit, History D, Psychology E
09.2021 - 08.2023
University overview
- Elected Captain of the 6th form team
- Awarded Football Player Of The Year - DPA 6th Form Football team
- Awarded Top Scorer of the Season 2022/23 - DPA 6th Form team
- Received a Football scholarship from FirstPoint USA
- Awarded - Most Conduct Points
- Elected Coach of the yr11 basketball team of Ditton Park Academy
- Played basketball for Thames Valley Cavaliers during the seasons 2021/22 and 2022/23
- Elected Captain of U18s for Thames Valley Cavaliers in the season 2022/23
- Portuguese A* - I can speak, read and write 3 fluent languages; Portuguese, English and Spanish
Skills
- Efficient under pressure
- Highly responsible and reliable
- Upbeat, outgoing and positive
- Food safety understanding
- Effective sales techniques
- Quick learner
- Point of sale knowledge
- Fast and efficient
- Cooperative team player
- Highly organised
- Active listening
- Menu memorisation
- Strong communication
Languages
Portuguese
Native
English
Fluent
Spanish
Advanced
Timeline
Coffee Barista
Clairmonts
11.2022 - Current
Coffee Barista
Esquires Coffee
05.2022 - 11.2022
Ditton Park Academy
A-Levels from Portuguese A*, Btec Sports Merit, History D, Psychology E
09.2021 - 08.2023
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