Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Manager

Gugan Sriramulu

Summary

Motivated and adaptable professional with a Master’s degree in Marketing Management (Digital) and hands-on experience in business analysis, SAP S/4HANA SD, and operational leadership. Skilled in interpreting data through Looker dashboards and Excel to support strategic decisions on sales performance, labour efficiency, gross profit, and customer satisfaction. Experienced in end-to-end order-to-cash processes, pricing configuration, and stakeholder collaboration. Proven ability to lead teams, improve processes, and drive business performance in fast-paced environments. Now, I am seeking to transition into a full-time business analyst role to apply analytical expertise, SAP knowledge, and operational insight to deliver business value.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Manager

Nando's
11.2024 - Current
  • Monitor and analyse daily restaurant performance using Looker dashboards, focusing on key metrics such as sales, labour costs, gross profit, wastage, and customer feedback to support data-driven decision-making.
  • Create and maintain Excel-based reports and trackers to streamline operational analysis, support forecasting, and improve efficiency in workforce planning and inventory management.
  • Collaborate with cross-functional teams and senior management to identify areas for process improvement and implement strategic initiatives to meet business KPIs.
  • Translate complex operational data into actionable insights and present findings to stakeholders to support planning and continuous improvement efforts.
  • Communicate regularly with key stakeholders, providing clear, data-supported updates and recommending solutions to enhance performance and customer satisfaction.
  • Conduct root cause analysis for issues such as high wastage or reduced customer satisfaction, and propose practical, data-driven solutions.
  • Support training and performance improvement by identifying skill gaps and recommending development strategies based on performance data.
  • Ensure all operational processes align with health, safety, and compliance standards, contributing to a safe, efficient, and positive working environment.

SAP SD Consultant

Wizcore
04.2024 - 07.2024
  • Collaborated with the SAP S/4HANA SD Consultant team to ensure smooth integration of the SD module with FI, CO, MM, and PP, maintaining consistent and accurate data across systems.
  • Analysed and streamlined sales document processes by defining header, item, and schedule line categories, aligning business requirements with SAP functionalities.
  • Contributed to pricing strategy improvements by implementing and testing pricing procedures and maintaining condition records for customer and material-based pricing and discounts.
  • Enhanced customer experience and sales outcomes by designing and supporting the implementation of free goods determination logic.
  • Configured business partner data, including partner function determination and customer account group settings, to ensure proper sales transactions and partner role assignments.
  • Managed the full Order-to-Cash (O2C) process, supporting seamless transitions from inquiry and quotation to order creation, delivery, and billing.
  • Participated in team meetings to understand client requirements and proposed solutions to improve process efficiency, contributing to successful project delivery.

Education

Master of Science - Marketing Management (Digital)

Bournemouth University
Bournemouth, United Kingdom
11-2024

Bachelor of Engineering - Electronics and Communications Engineering

Velammal Engineering College
India
05-2022

Skills

    Business Analysis & Strategy
    Business Process Mapping, Requirements Gathering & Documentation, Stakeholder Management, Agile Methodology, Process Improvement

    SAP & Data Analytics
    SAP S/4HANA, SAP Sales and Distribution (SD), Order-to-Cash (O2C) Cycle, Pricing Configuration, Business Partner Setup, Looker Dashboards, Microsoft Excel (Advanced), SQL, Power BI, Data Visualisation, Performance Reporting

    Leadership & Operations Management
    Team Leadership, Staff Training & Development, Shift Management, Sales & Revenue Monitoring, Inventory & Stock Control, Customer Service Excellence, Conflict Resolution, Health & Safety Compliance, Operational Efficiency

Certification

  • BCS Business Analysis Foundation Certificate | BCS, The Chartered Institute for IT [2025-02]
  • BCS Business Analysis Practitioner Certificate | BCS, The Chartered Institute for IT [2025-03]

Languages

English (Advanced)
Tamil (Native)

Timeline

Manager

Nando's
11.2024 - Current

SAP SD Consultant

Wizcore
04.2024 - 07.2024

Master of Science - Marketing Management (Digital)

Bournemouth University

Bachelor of Engineering - Electronics and Communications Engineering

Velammal Engineering College

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Gugan Sriramulu