Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Grisejda Osmanaj

Southampton,Hampshire

Summary

A dedicated and customer-focused professional with experience in team leadership, customer service, and administration. Currently pursuing a Bachelor of Science in Biomedical Sciences at the University of Southampton, developing research, problem-solving, and analytical skills.

Work experience includes roles as a Team Leader at KFC, where responsibilities included staff training, customer service, and operations management, as well as customer-facing roles at Starbucks and a fitness center. Skilled in handling inquiries, resolving complaints, and working efficiently in fast-paced environments.

Seeking opportunities to apply strong communication, leadership, and organizational skills in a dynamic setting.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Fitness Receptionist

V-DEX
Albania
05.2018 - 07.2020
  • Assisted 100+ customers daily, handling inquiries, memberships, and payments.
  • Managed 200+ member registrations and renewals monthly, ensuring accuracy and efficiency.
  • Maintained a clean and organized reception area, enhancing the client experience.
  • Processed invoices and records efficiently, improving administrative workflow.
  • Resolved customer concerns within minutes, increasing satisfaction and retention.

Team leader

KFC
Southampton
09.2020 - Current
  • Trained and guided 30+ team members, ensuring they gained confidence and skills to meet performance expectations.
  • Encouraged collaboration and efficiency, contributing to weekly sales of £95,000 and daily sales of £18,300.
  • Conducted regular performance reviews, identifying areas for improvement and increasing team productivity.
  • Managed inventory tracking and stock control, ensuring smooth operations and minimal waste.
  • Resolved high-pressure customer complaints, maintaining first-class service standards and improving customer satisfaction.
  • Achieved service time and quality targets, maximizing customer engagement and retention.

Team member

Starbucks
Southampton
10.2022 - Current
  • Prepared and served 200+ beverages daily, ensuring consistency and efficiency.
  • Provided exceptional customer service, contributing to higher customer retention and positive reviews.
  • Worked efficiently in a fast-paced environment, maintaining quality during peak hours.
  • Handled 30+ customer inquiries per shift, ensuring personalized service and satisfaction.
  • Maintained a clean and organized workspace, adhering to hygiene and safety standards.
  • Assisted in resolving customer concerns promptly, enhancing overall satisfaction and loyalty.

Education

Bachelor of Science - Biomedical Sciences

University of Southampton
Southampton
09.2022 -

Certificate of Higher Education - Combined Science

London South East Bromley College
Bromley
09.2021 - 06.2022

GCSEs - ESOL (Maths and English)

Lewisham College
London
09.2020 - 06.2021

Diploma of State Matura - Combined Science

Qemal Stafa Upper Secondary School
Albania
09.2017 - 06.2020

Skills

  • Customer Service Excellence – Provided high-quality service in fast-paced environments
  • Verbal & Written Communication – Assisted customers, handled inquiries, and resolved complaints
  • Conflict Resolution – Managed customer concerns professionally to maintain satisfaction
  • Leadership & Teamwork – Trained and led teams, ensuring efficiency and smooth operations
  • Adaptability & Problem-Solving – Thrives under pressure, making quick decisions in dynamic settings
  • Time Management & Task Prioritization – Balanced academic studies with work, ensuring efficiency
  • Research & Analytical Skills – Developed data analysis and critical thinking in Biomedical Sciences

Languages

English
Fluent
Albanian
Fluent

Certification

  • Certificate of Volunteering – General Hospital of Southampton (G9 Ward)
    Provided support to elderly patients with dementia, assisting with daily activities and patient engagement.
  • First Aid Certification – Yum! University (KFC Europe) (June 2022)
    Completed a full-day training on first aid response, including CPR, injury management, and emergency procedures.

Timeline

Team member

Starbucks
10.2022 - Current

Bachelor of Science - Biomedical Sciences

University of Southampton
09.2022 -

Certificate of Higher Education - Combined Science

London South East Bromley College
09.2021 - 06.2022

Team leader

KFC
09.2020 - Current

GCSEs - ESOL (Maths and English)

Lewisham College
09.2020 - 06.2021

Fitness Receptionist

V-DEX
05.2018 - 07.2020

Diploma of State Matura - Combined Science

Qemal Stafa Upper Secondary School
09.2017 - 06.2020

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Grisejda Osmanaj