Jamie McShane
Lurgan,Armagh
Summary
Dynamic professional with extensive expertise in food service operations, multilingual communication, and customer service excellence. Proven ability to enhance guest experiences through attentive service and efficient team collaboration in high-pressure environments. Skilled in delivering personalised tourism experiences and maintaining high standards of quality and safety, along with diverse experience in multitude of hospitality environments. Committed to leveraging skills to drive exceptional service outcomes and foster positive customer interactions.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Crew member
McDonalds
Lurgan, Armagh
03.2022 - 08.2025
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Managed inventory levels for efficient operations during peak hours.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Handled high-pressure situations calmly providing solutions promptly.
- Assisted in staff training to enhance teamwork and improve service delivery.
Food and beverage assistant
A.ROMA Lifestyle Hotel
Rome, Greater Rome Metropolitan Area
06.2023 - 08.2023
- Communicated effectively in multilingual settings by simplifying complex information and using adaptive strategies to overcome language barriers.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Adapted quickly to changing schedules ensuring consistent performance.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Education
Exchange Student - Business Adminstration
Saint Leo University
Saint Leo, Florida 08.2025 - 05.2026
Foundation Degree in Science - Tourism, Hospitality and Events Management (Travel & Tourism Specialism)
Belfast Metropolitan College
Belfast, Northern Ireland 09.2024 -
A-Levels - Travel and Tourism Management
Belfast Metroplitan College
Belfast, Northern Ireland 09.2022 - 05.2024
Skills
Food Service Operations: Experienced in fast-paced food industry environments, maintaining high standards of quality, safety, and efficiency
Multilingual Communication: Utilized language skills to assist and engage with international customers, improving service accessibility and satisfaction
Team Collaboration: Worked closely with team members in high-pressure settings to maintain efficient workflow and service quality
Guest Services at Events: Provided attentive, high-quality service to attendees, ensuring a welcoming and organized environment
Tourism & Guest Experience Expertise: Strong understanding of tourist needs, delivering personalized and memorable experiences for visitors
Customer Service Excellence: Delivered friendly, attentive service while handling high customer volume and ensuring positive guest experiences
Languages
Italian
Beginner
Russian
Elementary
Affiliations
- Hiking
- Fitness
- Football
- Travelling/Backpacking
Additional Work Experience
Game Of Thrones Studio Tour
Banbridge, County Down, Northern Ireland.
(Ask for more details)
References
References available upon request.
Timeline
Exchange Student - Business Adminstration
Saint Leo University
08.2025 - 05.2026
Foundation Degree in Science - Tourism, Hospitality and Events Management (Travel & Tourism Specialism)
Belfast Metropolitan College
09.2024 -
Food and beverage assistant
A.ROMA Lifestyle Hotel
06.2023 - 08.2023
A-Levels - Travel and Tourism Management
Belfast Metroplitan College
09.2022 - 05.2024
Crew member
McDonalds
03.2022 - 08.2025