Gregory Wade
London
Summary
Operations & Delivery Leader with a background in Special Educational Needs (SEN) and global digital agency operations. Seeking to leverage strong organisational and communication skills into a new operational role. Proven ability to coordinate teams and optimise resources to ensure effective service delivery whilst being committed to fostering positive team dynamics to focus on delivering impactful solutions.
Overview
11
11
years of professional experience
Work History
Delivery Manager
DEPT
06.2025 - Current
- Streamlined cross-functional delivery by formulating new operational procedures and implementing project management technologies that increased production efficiency.
- Conducted regular team meetings to review progress, set objectives, and foster a collaborative working environment.
- Ensured 100% project coverage across a 400+ person global workforce by directing cross-functional staffing and navigating complex cross-border requirements and time zones.
- Developed comprehensive project documentation, including plans, reports, and presentations, to support project goals.
- Recovered agency billability from 60% to 86% within one quarter without layoffs by implementing a granular resource tracking system to identify "ghost hours" and re-allocating staff across 9 offices and 4 continents.
Resource Manager
DEPT
11.2023 - 06.2025
- Assisted in workforce planning and strategy to optimise resource allocation and staff deployment to meet business needs.
- Coordinated weekly resource and recruitment meetings with contributions from cross-functional teams.
- Supported employee onboarding by educating new hires in company procedures, induction training, and best practices.
- Helped facilitate project planning and execution by coordinating cross-functional teams to ensure effective resource allocation.
- Collaborated with department heads to anticipate resource needs and aid in developing strategic plans for optimising resource utilisation.
- Prepared reports and presentations on resource status, utilisation rates, and forecasted needs for executive review.
- Monitored resource capacity and assisted in forecasting and planning across all internal departments.
- Utilised resource management tools and software to aid in scheduling, tracking, and reporting processes.
Junior Operations Assistant
DEPT
03.2023 - 11.2023
- Managed database and spreadsheet updates, entering client and operational data to support traceability including implementing new filing systems for better document management, enhancing accessibility and compliance.
- Compiled and analysed operational data, providing actionable insights to drive process improvements.
- Supported office operations by taking on ad-hoc clerical duties.
Specialist Complex Needs & Behaviour Support Assistant
Hatton School & Special Needs Centre
01.2020 - 02.2023
- Overseeing and supporting both pupils and staff with behaviour across the school; offering on call support, providing training, working alongside parents whilst liaising with senior management, outside professionals and agencies.
- Contributed to an Ofsted "Outstanding" rating by overhauling behavior management for 192 children, moving the school from paper-led to a fully data-driven approach.
Learning Support Assistant
Hatton School & Special Needs Centre
11.2015 - 12.2019
- Supporting primary aged children with additional needs to develop their social, emotional, educational and physical development.
Manager
Wanstead and Woodford Catholic Fellowship
05.2019 - 08.2019
- Working to lead a staff team of 8 and 60 volunteers to provide respite care to 60 families for a local charity.
Education
GCSE - English Literature, English Language, Maths, Science, Business Studies, Media Studies, Geography, BTEC Sport, Sociology, Psychology
Oaks Park High School
01.2015
Skills
- Team leadership
- Process improvement
- Stakeholder management
- Problem-solving
- Client relationship management
- Training and development
- Data management
- Adaptability
References
are available from any previous employer on request.
Accomplishments
- Awarded both the Ilford Young Citizen of the Year Award 2013 & Lions National Young Ambassador Runner Up 2014 for volunteering work.
- Redbridge Youth Councillor.
- Overhauled and implemented the working practice for data led decision making across an OFSTED Rated Outstanding SEN School.
Hobbies and Interests
- Sports such as; Football
- Golf
- Running
- Cycling
- Volunteering to support families of adults and children with SEN needs throughout the year through a local charity
Hobbies and interests
- Staying active with anything outdoors from cycling and running to flag football and camping.
- Volunteering to support families with children and young adults with SEN or complex behavioural needs.
Languages
English
Proficient
C2
Timeline
Delivery Manager
DEPT
06.2025 - Current
Resource Manager
DEPT
11.2023 - 06.2025
Junior Operations Assistant
DEPT
03.2023 - 11.2023
Specialist Complex Needs & Behaviour Support Assistant
Hatton School & Special Needs Centre
01.2020 - 02.2023
Manager
Wanstead and Woodford Catholic Fellowship
05.2019 - 08.2019
Learning Support Assistant
Hatton School & Special Needs Centre
11.2015 - 12.2019
GCSE - English Literature, English Language, Maths, Science, Business Studies, Media Studies, Geography, BTEC Sport, Sociology, Psychology
Oaks Park High School