Sowmya Chaturvedi
London
Summary
Results-driven professional with expertise in digital transformation, strategic planning, and process improvement capabilities. Demonstrates exceptional leadership and stakeholder management skills, excelling in roles such as product owner and team leader. Adept at project management, delivery planning, resource allocation, and budget management to ensure seamless execution of initiatives. Skilled in change management and conflict resolution, fostering strong customer relationships while driving organizational growth. Committed to leveraging strategic thinking to deliver impactful solutions and achieve long-term business objectives.
Delivery Manager with knack for orchestrating complex projects and fostering team collaboration. Excel at streamlining processes and enhancing operational efficiency, leading to significant cost savings and improved customer satisfaction. Proficient in managing cross-functional teams and delivering projects on time and within budget, resulting in seamless service delivery and heightened stakeholder engagement.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
Work history
Delivery manager
TATA CONSULTANCY SERVICES
London
04.2022 - 02.2025
- With expertise in handling team of large size and delivering successful digital transformation projects in Agile way, coaching and guiding the team with scrum values and leading the team by being a mentor and guide rather than manager
- Versatile personality and excellent stakeholder management skills, extraordinaire at serving the team and delivering critical project
- Responsible for Developer Velocity Index, implementation accelerator to comply with UPM project management, create and launch governance plan, monthly financial and effort management.
- I seek challenging assignments in an organization of repute which provides me avenues for learning and in turn leading to personal, professional growth
- Current engagement is RoyalMail account which deals with most critical deliverable across all UK locations
- Previous engagement relates to Lloyds bank with new CLM team which was established last year with no new framework in Pega and no hands on for team
- Remarkable growth and transformation in building team from scratch to gaining project for more than 2 years in CLM
- Communication of project status in WSR and MSR and removing roadblocks for the team
- Identify risks and capture them in risk register, propose plans to mitigate risks.
- Track purchase orders for various change requests and implementation and validate that required invoices are generated
- Experience handling project from scratch to delivery and handover to service delivery as BAU.
- Having handled projects in various geographies have varied experience of understanding customers and stakeholders of various genre.
- Managed project execution to ensure adherence to budget, schedule, and scope
- Creation of L2 project plan and all JIRA admin activities with quick responsive attitude to resolve issues.
- Established strong relationships with clients through excellent customer service.
- Improved on-time deliveries by streamlining internal processes and workflows.
- Showcased exceptional leadership skills when guiding teams during high-pressure situations leading to successful outcomes.
- Understood and balanced client and company priorities to achieve overall objectives.
- Set schedules of work and monitored progress to achieve timely programme delivery.
- Managed stakeholder expectations to limit concerns and queries during project delivery.
- Evaluated team performance and highlighted opportunities to improve productivity and efficiency.
- Developed and updated project plans for information technology projects with information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
Scrum Master
Tata Consultancy Services
Hong Kong
04.2019 - 03.2022
- Led a team of 50 employees in insurance domain and involved in digital transformation project owning the entire delivery
- Resolved conflicts for improved team dynamics.
- Invigorated software development process by introducing Agile practices.
- Led sprint planning sessions, ensured alignment with business objectives.
- Achieved project delivery deadlines through effective backlog management.
- Mitigated risks associated with project delays through proactive planning.
Test Lead
Tata Consultancy Services
10.2015 - 03.2019
- Preparing Test Plan, strategy
- Functional, UAT testing & DB testing (SQL)
- Regression / Re-testing
- Reporting bugs using JIRA
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Test Engineer
GlobalLogic India Pvt Ltd
05.2011 - 10.2015
- Have been involved in the project from the scratch
- Involved in client interaction to improve the requirements and analysis
- Database testing
- Identification of test scenarios
- Writing and executing test cases
- Functional and UI testing with Advanced CSS
- Report bugs using tool Rally/JIRA
- Perform ETL Testing over small set of data
- Reporting bugs with severity and priority
- Re-Testing and Regression testing
- Independently handing QA
- Load testing using JMeter
- Testing on Staging environment (UAT)
- Demo and presentation of self and Team's User Stories for acceptance
Test Engineer
NIIT Limited
09.2009 - 03.2010
- Identification of test scenarios
- Writing and executing checklist
- Involved in compatibility testing using different OS & browsers
- Report bugs using tool JIRA
- Reporting bugs with severity and priority
- Performing Re-Testing and Regression testing of SUT for existing fixes/ immediate fixes bug(s) reported
Tester
Cognizant Technology Solutions
11.2007 - 05.2009
- Understanding Requirements
- Writing Test cases
- Test case Execution
- Defect Logging
- Defect Verification
- Defect Regression
- Knowledge of SDLC
- Knowledge of STLC
- Participate in Functional Testing, GUI testing, Regression testing, database Testing, Performance Testing
Education
B.C.A - Computer Applications
University of Madras
Master of Business Administration - Information Technology
Punjab Technical University
India 07.2009 - 05.2010
Skills
- Digital Transformation
- Time Management
- Leadership
- Product Owner
- Stakeholder Management
- Project management
- Budget management
- Delivery planning
- Resource allocation
- Change management
- Strategic planning
- Customer relationship management
- Conflict resolution
- Strategic thinking
- Process improvement capabilities
- Team leadership
Affiliations
- Dancing & listening to music
Accomplishments
PSM II, PSK I, PSM I, SAFe Agilist, Best Team Award, On the Spot award, Client recognitions, Star of the month and various other laurels.
Timeline
Delivery manager
TATA CONSULTANCY SERVICES
04.2022 - 02.2025
Scrum Master
Tata Consultancy Services
04.2019 - 03.2022
Test Lead
Tata Consultancy Services
10.2015 - 03.2019
Senior Test Engineer
GlobalLogic India Pvt Ltd
05.2011 - 10.2015
Test Engineer
NIIT Limited
09.2009 - 03.2010
Master of Business Administration - Information Technology
Punjab Technical University
07.2009 - 05.2010
Tester
Cognizant Technology Solutions
11.2007 - 05.2009
B.C.A - Computer Applications
University of Madras
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