Gregorious Kuriakose
Summary
Strategic leader in cross-sector regulatory compliance and contractual administration, driving operational excellence through advanced business analytics. Specialises in workforce optimisation, process re-engineering, and crisis management, enhancing efficiency and problem-solving capabilities. Experienced in stakeholder engagement, executive brand representation, and conflict resolution within healthcare and elderly care domains, committed to improving organisational performance through effective communication.
Overview
1
1
Certification
1
1
year of post-secondary education
7
7
years of professional experience
Work history
Health Care Assistant
Abbey Health Care Aarandale Manor Luxury Care Home
London
2025.06 - Current
- Provided direct patient care to residents, assisting with activities of daily living such as personal hygiene, dressing, mobility, feeding, and comfort.
- Monitored and documented residents' vital signs, promptly alerting registered nurses of any changes or concerns.
- Assisted nurses with medical procedures and preparation for appointments or evaluations.
- Maintained a clean and safe environment, ensuring proper sanitation of all equipment.
- Communicated effectively with residents and families, providing updates on resident status.
- De-escalated challenging behaviour from dementia-affected individuals using empathy and communication techniques.
- Organised and led activities to promote social interaction among residents, enhancing community engagement.
- Upheld patient confidentiality and compliance with data protection norms.
- Documented care activities and tracked patient progress to ensure accurate and comprehensive care records.
Team Leader
The Bread Factory
London
2023.11 - 2025.05
- Operational Leadership: Directed a high-performing packing team in the BCMG unit, overseeing daily workflows to ensure 100% fulfillment of high-volume orders for premium London wholesale and retail clients.
- Performance Management: Set and monitored hourly packing KPIs, implementing workflow optimizations that increased line efficiency and maintained strict adherence to production schedules.
- Training & Development: Spearheaded the onboarding and technical training of all new packing operatives, fostering a multi-skilled workforce capable of rotating across different bagging and sealing machinery.
- Quality & Compliance Oversight: Championed rigorous HACCP and BRCGS food safety standards, conducting regular quality audits on seal integrity and date labelling to eliminate product recalls and waste.
- Resource & Inventory Coordination: Managed the allocation of staff and packaging materials across multiple lines, proactively resolving supply shortages and equipment downtime to prevent production bottlenecks.
- Safety & Communication: Facilitated daily shift briefings and handovers to ensure seamless communication between production and logistics, while maintaining a proactive culture of health and safety.
- Negotiated resolutions in challenging situations to achieve positive results. in challenging scenarios, demonstrating strong problem-solving skills.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering actions for areas of improvement.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Monitored health and safety measures for guaranteed compliance.
Online Trading Assistant - Part Time
Sainsburys
London, Middlesex
2022.10 - 2025.05
- Operational Execution: Managed high-volume digital order fulfilment, prioritising tasks to meet strict dispatch deadlines and departmental KPIs in a fast-paced retail environment.
- Administrative Accuracy: Maintained digital records and order logs with high precision, ensuring data integrity across internal trading platforms and inventory systems.
- Compliance & Data Privacy: Handled sensitive customer information daily, ensuring all actions remained strictly compliant with GDPR and company confidentiality protocols.
- Service & Communication: Resolved complex customer inquiries as a 'front-of-house' representative, utilising professional communication to ensure high satisfaction and brand loyalty.
- Facilitated training sessions for junior staff members to improve their understanding of trading procedures.
Assistant Manager
Paul Alukkas Developers Pvt Ltd
Kerala, India
2019.06 - 2022.09
- High-Impact Sales Conversion: Achieved consistent growth in sales conversion rates for luxury residential projects by developing persuasive, data-driven proposals and managing the end-to-end buyer journey from inquiry to final contract.
- Professional Brand Presentation: Delivered high-level project showcases and corporate presentations at major property expos and trade fairs, effectively communicating the value of premium developments to high-net-worth investors and partners.
- Excellence in After-Sales Support: Established a robust after-sales framework, providing dedicated administrative and operational support to clients post-purchase to ensure high satisfaction, long-term retention, and brand advocacy.
- Contractual & Legal Administration: Managed the preparation and processing of complex sales contracts and legal documentation, ensuring all records were accurate, compliant with regulatory standards, and filed securely.
- Strategic Administrative Leadership: Streamlined office operations and CRM workflows, improving the speed and accuracy of lead reporting, contract management, and internal communications.
- Cross-Functional Collaboration: Acted as a central liaison between architects, legal teams, and external marketing agencies to ensure project milestones were met and corporate branding remained consistent.
- Worked closely with the sales team to meet aggressive targets consistently.
- Prepared detailed sales reports for upper management review and strategic planning purposes.
- Optimised web content, enhancing online visibility and reach.
- Implemented promotional strategies for boosting brand recognition.
- Utilised CRM software to streamline client communication and follow-ups effectively.
- Provided excellent customer service, facilitating repeat business opportunities.
- Contributed to digital marketing initiatives for increased online presence and engagement.
- Coordinated trade shows to enhance product exposure.
- Improved visibility and brand awareness by developing creative, engaging advertising campaigns.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
Health Care Assistant - Part Time
The Pelican Centre
Kerala, India
2020.01 - 2021.12
- Executed psychosocial assessments of clients undergoing rehabilitation for mental health and substance use disorders.
- Delivered individual and group counselling to support emotional healing and motivate behavioural change in clients.
- Collaborated with medical, nursing, and therapy teams to devise and implement holistic rehabilitation plans.
- Facilitated family counselling sessions to improve understanding and communication, aiding clients' reintegration.
- Coordinated community outreach programmes to raise mental health awareness, promote addiction prevention, and encourage social inclusion.
- Assisted clients in obtaining social welfare benefits, vocational training, and employment opportunities post-recovery.
- Maintained confidential case records and submitted periodic progress reports to management.
Education
MSc - Branding & Marketing Communication
Middlesex University London
United Kingdom 2022.09 - 2023.10
MBA - Marketing & Human Resources
APJ Abdul Kalam Technological University
IndiaBSc - Biotechnology
Amrita Vishwa Vidyapeetham University
IndiaSkills
- Patient Care Support
- Care Plan Coordination
- Geriatric Care Skills
- Patient Safety Standards
- Health Record Management
- Crisis management
- Care Delivery Improvement
- Prioritising Patient Needs
- Patient Confidentiality
- Assisted Living Support
- Effective Patient Communication
- Team Collaboration
- Stakeholder engagement
- Community Engagement
- Compassionate Care
- Microsoft office suite proficiency
- Community Engagement
Certification
- Fundamentals of Digital Marketing
- Google Digital Garage
- Food Safety Level 2
- Data Analysis Course
- Udemy
- Communication Skills for Professionals
- Office 365 Fundamentals
- Fortray
- Advanced Excel
- Leadership and Management in Health and Social Care
- FutureLearn
- Health Information Management
- Medical Terminology
- Coursera
- Information Governance
- Data Analytics with Excel
References
References available upon request.
Timeline
Health Care Assistant
Abbey Health Care Aarandale Manor Luxury Care Home
2025.06 - Current
Team Leader
The Bread Factory
2023.11 - 2025.05
Online Trading Assistant - Part Time
Sainsburys
2022.10 - 2025.05
MSc - Branding & Marketing Communication
Middlesex University London
2022.09 - 2023.10
Health Care Assistant - Part Time
The Pelican Centre
2020.01 - 2021.12
Assistant Manager
Paul Alukkas Developers Pvt Ltd
2019.06 - 2022.09
BSc - Biotechnology
Amrita Vishwa Vidyapeetham University
MBA - Marketing & Human Resources
APJ Abdul Kalam Technological University