Greeshma Gireesh kumar
Antrim,United Kingdom
Summary
Trainee pharmacy dispenser with 1 year of experience in prescription processing, medication dispensing, and pharmacy software. Proven ability to ensure patient safety and provide exceptional support in medication management. Practical experience at Boots Pharmacy combined with a solid educational background enables effective contributions to pharmacy teams. Committed to advancing in the pharmaceutical sector through strong medication administration and patient communication skills.
Overview
2
2
years of professional experience
Work history
TRAINEE PHARMACY DISPENSER
BOOTS UK LIMITED
Antrim, United Kingdom
2024.12 - 2026.02
- Supported pharmacists with prescription preparation and accurate labelling, enhancing workflow efficiency.
- Ensured patient safety and compliance with regulations through adherence to SOPs and regular expiry-date checks.
- Managed stock control for over 500 medicines, overseeing ordering, stock rotation, and discrepancy reporting.
- Delivered professional, patient-focused service by handling enquiries and resolving issues promptly.
- Collaborated effectively within pharmacy team to facilitate smooth daily operations under pharmacist supervision.
- Assisted with preparation and dispensing of medications, and provided excellent customer service.
Customer Advisor
BOOTS UK LIMITED
Antrim, United Kingdom
2024.09 - 2024.12
- Delivered exceptional customer service by providing comprehensive product support.
- Resolved more than 50 plus customer enquiries, complaints, returns, and exchanges, preserving brand reputation.
- Processed cash and card transactions accurately in high-pressure retail settings.
- Established robust customer relationships to foster loyalty and promote repeat business.
- Supported pharmacy team with effective medication management and enhanced customer service.
Customer Assistant
Village Minimart
Antrim, United Kingdom
2024.08 - 2024.09
- Delivered exceptional customer service to 40–60 customers daily, achieving a 95% satisfaction rate.
- Managed till operations and ensured stock accuracy, boosting efficiency and reducing response time by 20%.
- Oversaw customer accounts and queries, resulting in a 15% increase in repeat business.
Education
MSc - Food Science and Biotechnology
Teesside University
Middlesbrough, United Kingdom 2023.01 - 01/2024
Bachelor of Science - Botany
Kerala University
Thiruvananthapuram, India 2013.01 - 01/2016
Skills
- Prescription processing and dispensing support
- Medication Safety And Error Prevention
- Inventory Management And Stock Control
- Regulatory Compliance And SOP Adherence
- Pharmacy Software Proficiency
- Drug Interaction Awareness
- Patient Consultation And Service
- Team Collaboration
STRENGTHS
- Attention to Detail: Ensured 100% accuracy in processing over 50 prescriptions daily, minimizing medication errors.
- Excellent Communication Skills: Successfully liaised with healthcare professionals and patients, contributing to better medication management and adherence.
- Inventory Management: Oversaw pharmacy inventory, maintaining optimal stock levels and reducing wasted medications by 40%.
KEY ACHIEVEMENTS
- Successful Completion of Pharmacy training : successfully completed a comprehensive pharmacy training program, enhancing my practical skills in medication dispensing.
- Customer Service Excellence: Recognised for providing outstanding support to patients with their medication needs.
Languages
English
Fluent
Malayalam
Native
Tamil
Intermediate
Hindi
Intermediate
Affiliations
- Hiking and Outdoor Exploration : Experienced hiker with successful ascents of Ben Nevis (UK), Mount Toubkal (Morocco), and Crib Goch (Snowdonia) Passionate about exploring new trails.
- Painting : Passionate about painting, specializing in landscapes, portraits, and live nature painting.
References
References available upon request.
Timeline
TRAINEE PHARMACY DISPENSER
BOOTS UK LIMITED
2024.12 - 2026.02
Customer Advisor
BOOTS UK LIMITED
2024.09 - 2024.12
Customer Assistant
Village Minimart
2024.08 - 2024.09
MSc - Food Science and Biotechnology
Teesside University
2023.01 - 01/2024
Bachelor of Science - Botany
Kerala University
2013.01 - 01/2016