Conall Barr
Coleraine,Derry
Summary
Accomplished IT professional with extensive helpdesk experience and a strong focus on end-user support. Proficient in software installation, upgrades, and hardware troubleshooting, with a proven ability to update knowledge bases effectively. Demonstrates expertise in Java development and Spring Boot API, leveraging a test-driven development approach to enhance back-end development competencies. Committed to advancing technical skills and contributing to innovative solutions to achieve organisational targets.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Service Desk Analyst
Allstate
Derry/Strabane, Derry/Tyrone
2018.11 - Current
- Facilitated smooth running of systems by conducting regular maintenance checks.
- Coordinated with different teams to resolve complex IT issues effectively.
- Utilised diagnostic software for effective problem solving in a fast-paced environment.
- Enhanced team efficiency by facilitating professional development workshops.
- Played an integral role in several successful system migrations.
- Contributed significantly towards the successful roll-out of new software applications across departments.
- Tracked and logged all service desk tickets using specific software tools, improving response times.
- Managed and resolved IT service desk queries, contributing to excellent customer support.
Education
Bachelor of Arts - Media and Production
University of Ulster
Coleraine, Causeway Coast and Glens 2012.09 - 2015.05
Higher National Diploma - Business
North West Regional College
Derry 2010.09 - 2012.05
Skills
- Helpdesk experience
- End-User training capability
- Software installation and upgrades
- Hardware troubleshooting
- Knowledge base updating
- Test-Driven development approach
- Java development
- Spring Boot API
- Back-End development competencies
Affiliations
- PC Building and maintenance.
Timeline
Service Desk Analyst
Allstate
2018.11 - Current
Bachelor of Arts - Media and Production
University of Ulster
2012.09 - 2015.05
Higher National Diploma - Business
North West Regional College
2010.09 - 2012.05