Gracie Wickens-Sweet

• Create speciality drinks according to customer requests and preferences, personalising their experience and engaging with warmth.
• Completed training in equality and diversity, hygiene, customer service, allergens and luxury chocolate making.
• Has the role of 'housekeeping ambassador' due to my dedication to cleanliness and organisation as well as being able to delegate to the team.
• Remains calm and accurate, maintaining speed and a high standard of execution at busy, peak times.
• Trains new staff members on coffee and hot chocolate making and maintaining retail stock.

• Maintained a positive relationship with the senior leadership team to make sure all issues were communicated and sensitively dealt with.
• Engaged with and formed bonds with the children, learning all about their unique talents and needs.
• Upheld reliable routines to minimise children's stress and anxiety.
• Disciplined children appropriately, upholding established rules of behaviour.
• worked 16 hour days

• Shared product knowledge to answer customer questions and make suggestions.
• Consistently went above and beyond, being named as 'star of the shift' for my dedication to maintaining high standards throughout all aspects of the role.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Prepared food and beverages within target timeframes.
• Flexibly took on various roles to support workflow.

Elected as a course representative, facilitating communication between lecturers and students about issues and ideas.

Participating in the University's 'Go Global' scheme, applying to complete a semester of my second year of study at a partner university abroad.

Member of the University's Yoga Society to promote mental, physical and spiritual wellbeing and strength

• Achieved grade 'A' in A-level English Literature, studying complex texts at a high analytical level.
• Completed the esteemed 'Ivy House Leadership Award'.
• Passed the UK A- Level Maths qualification, excelling in the statistics module.
• Head of Sixth form and also one of 12 chosen 'Prefects'.
• Organised charity fundraising events.
• Achieved a grade 8 classical RAD Ballet qualification with a 'Merit'.
• Achieved grade 'A' in A-level Drama and Theatre Studies, writing my own scripts, choreographing movement and completing essays about technical and emotional aspects of theatre.
• Achieved grade 'A' in my optional Extended Project Research qualification on Feminist, queer poetry

• English Literature, Grade 9
• English Language, Grade 9
• Biology, Grade 9
• Maths, Grade 7
• Art, Grade 7
• German, Grade 7
• Religion, Ethics and Philosophy, Grade 7
• Drama and Theatre, Grade 7
• Chemistry, Grade 7
• Further Maths, Grade 6
• Physics, Grade 6
• Completed the Bronze Duke of Edinburgh Award, using navigation skills, volunteering and completing a 32km hike.
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