Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Gracie Mabbit

Oxford,Oxfordshire

Summary

Dedicated and skilled hospitality professional with expertise in customer service orientation, food preparation and safety, and night shift availability. Proficient in understanding licensing laws, alcohol law familiarity, and beverage serving techniques. Demonstrates exceptional tap handle operation, entertainment aptitude, and adherence to hygiene standards. Known for tactful complaint handling, glassware cleaning, and maintaining a calm demeanour under pressure. Committed to delivering high-quality service with a positive attitude and proficient in POS system operation. Career goal: To leverage extensive skills in a dynamic hospitality environment while continually enhancing service quality.

Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills in my next role.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Bartender

The Castle Pub
Oxford, Oxfordshire
2025.09 - 2026.02
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Recommended drinks to customers, increasing overall sales.
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Collaborated with team members to provide seamless service during busy periods.

Bartender waiter

House Bar
Oxford, Oxfordshire
2025.02 - 2025.06
  • Maintained cleanliness of the bar area by regular sweeping and mopping.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Prepared cocktails, draughts, and mixed drinks to meet customer tastes.

Waitress assistant

Mitchells and Butlers Red Lion Oxford
Oxford, Oxfordshire
2024.07 - 2025.06
  • Assisted in food preparation, ensuring prompt service during busy times.
  • Enhanced customer service by promptly taking orders and delivering food.
  • Assisted in menu planning, contributing to variety and innovation.
  • Enhanced dining experience through friendly interaction with customers.

Education

NVQ Level 2 - Hospitality

Oxford City College
Oxford, Oxfordshire
2024.08 - 2025.11

Skills

  • Customer service orientation
  • Food preparation and safety
  • Night shift availability
  • Understanding of licensing laws
  • Alcohol law familiarity
  • Beverage serving techniques
  • Tap handle operation
  • Entertainment aptitude
  • Hygiene standards adherence
  • Alcohol service etiquette
  • Tactful complaint handling
  • Glassware cleaning
  • Calm demeanour
  • Positive attitude
  • POS system operation
  • Composure under pressure

Affiliations

  • Media, Equine Sports, Cooking, Arts and Crafts

Timeline

Bartender

The Castle Pub
2025.09 - 2026.02

Bartender waiter

House Bar
2025.02 - 2025.06

NVQ Level 2 - Hospitality

Oxford City College
2024.08 - 2025.11

Waitress assistant

Mitchells and Butlers Red Lion Oxford
2024.07 - 2025.06
Gracie Mabbit