Grace Vanstone

• Assisted customers in creating a welcoming environment.
• Completed cleaning tasks at the end of shifts, preparing bar for next day.
• Supported new staff during training to enhance team performance.
• Handled customer disputes calmly to maintain business reputation.
• Prepared beverages consistently for quality assurance.
• Engaged with guests to foster loyalty and repeat visits.
• Managed cash transactions accurately for financial accountability.
• Restocked bar promptly during peak times to maintain service flow.

Before starting at my current place of employment full time I completed a week of work experience before making it my full time job after finishing school and moving onto college. After being at my job for almost 2 years i went on to progress by doing an apprenticeship to become a team leader. I had one to one training but couldn’t proceed with any exams until a year of teaching was complete. I was told by my teacher i was doing excellent work and had completed my learning and preparation earlier than expected which they were incredibly impressed with. This led me to what is now my current job role of being a team leader within the company.