Summary
Overview
Work history
Education
Skills
References
Additional information
Timeline
Generic

Grace Scott

Leeds,UK

Summary

Motivated, reliable and hardworking individual with strong interpersonal skills. Demonstrates excellent communication and customer service abilities, ensuring positive shopping experience and smooth store operations. Ready to contribute to team success and enhance customer satisfaction.

Comfortable in fast-paced environments and willing to take on challenging work.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Retail Store Assistant

Claire's-Leeds
Leeds
2023.11 - 2026.05
  • Keyholder: trained in store opening and closing procedures.
  • Improved customer service by efficiently handling queries and complaints.
  • Maintained knowledge of current sales promotions to help customers make buying decisions.
  • Assisted customers with product selection.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Trained new staff members, creating a supportive working environment.
  • Worked effectively with team members to meet sales targets.
  • Kept a welcoming store environment by maintaining clean and well-organised displays.
  • Resolved customer complaints and other issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Fully trained in piercing (facial).

Education

Bachelor of Arts - Forensic Psychology

Leeds Trinity University
Leeds
2024.09 -

A-Level - Criminology, Psychology, Law

Notre Dame Catholic Sixth Form College
Leeds
2022.09 - 2024.06

GCSE or equivalent - GCSE

St Marys Menston
Leeds
2017.09 - 2022.07

Skills

  • Excellent customer Service

  • Excellent teamwork skills

  • Calm and confident under pressure

  • Welcoming and friendly nature

  • Maintaining a clean and well stocked shop floor

  • Managing stock deliveries

  • Multitasking and prioritising tasks

  • Meeting sales targets

  • Footfall analysis

  • Effective complaint handling

  • Sales reporting

References

References available upon request.

Additional information

I have worked as a supervisor in Claire's Accessories for 2 and a half years. This has been an amazing experience for me as I have gained experience not only as a retail sales assistant, but also in training other team members and have experience in opening and closing procedures.

I have also taken part in a professional challenge during my university studies. This included being put into randomly allocated groups with people on different courses across the university. This challenge allowed me to work with other driven and passionate students and also allowed me to see how other people develop ideas linking to problem solving and incorporating my own ideas in order to make an output solution. These opportunities have given me confidence and self belief and fantastic communication skills needed to work with other team members and customers in the workplace.

I am hard working, punctual and flexible and am looking forward to gaining additional experiences in my next workplace to further build my CV.

My love of the performing arts and singing has given me many opportunities in the past. I have performed in many amateur performances, including performing on a West End stage, sang with professional singers G4, and whilst singing with St Anne's choir, appeared on 'Songs of Praise' and BBC Radio as well as singing regularly at St Anne's Cathedral. These experiences helped to shape me into the confident and self assured individual I am today and I enjoy bringing this into the workplace.

Timeline

Bachelor of Arts - Forensic Psychology

Leeds Trinity University
2024.09 -

Retail Store Assistant

Claire's-Leeds
2023.11 - 2026.05

A-Level - Criminology, Psychology, Law

Notre Dame Catholic Sixth Form College
2022.09 - 2024.06

GCSE or equivalent - GCSE

St Marys Menston
2017.09 - 2022.07
Grace Scott