Grace Rowland
Birmingham,United Kingdom
Summary
Adaptable professional with proven resilience in high-stress scenarios. Skilled in educating the public and fostering engagement through a positive demeanour. Committed to leveraging these strengths to become a vital team member and strive for success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Prevention Practitioner
West Midlands Fire Service
Birmingham, West Midlands
06.2024 - Current
- Contributed towards creating a safer community through public speaking engagements on various aspects of fire prevention and safety.
- Whilst providing resilience and support to other roles, I guided property owners through the process of implementing necessary actions to enhance fire safety and educated them on why it was so important.
- Conducted public education sessions about fire, road and water safety, contributing towards community awareness, specifically to groups most vulnerable (e.g. students in alternative provisions and students with Special Educational Needs).
- Contacted schools to arrange appropriate dates for us to have a visit and arranged my own schedule.
Front of house assistant
Castle Bromwich Hall Hotel
Birmingham, West Midlands
06.2021 - 05.2024
- Due to my employment here starting throughout COVID-19, I had to adhere strictly to health and safety guidelines, ensuring safe dining environment.
- Ensured smooth operation with attention to cleanliness and orderliness of the front house area.
- Collaborated with kitchen staff for timely delivery of meals.
- Delivered consistent high-quality service and built a strong rapport with long-staying customers and regulars.
Education
A-Levels -
Coleshill Sixth Form
Coleshill 09.2021 - 06.2023
GCSEs -
Coleshill School
Coleshill, Warwickshire 09.2016 - 06.2021
Skills
- Resilience in high-stress scenarios
- Public speaking aptitude
- Educating the public
- Positive demeanour
Work Experience
Throughout the week commencing 8th February 2023, I completed work experience with Vistry Partnerships as a Quantity Surveyor.
This consisted of my attendance to multiple sites throughout the week, learning how to calculate how the staff should be paid depending on the quantity of their work and executing this in the closing part of the week.
This opportunity gave me experience in working on and using a laptop, especially Excel and Outlook, which supported me into my current role with using Outlook and Office 365 to communicate both internally and externally and log work.
It also further improved my ability to build rapports with colleagues and customers.
Timeline
Prevention Practitioner
West Midlands Fire Service
06.2024 - Current
A-Levels -
Coleshill Sixth Form
09.2021 - 06.2023
Front of house assistant
Castle Bromwich Hall Hotel
06.2021 - 05.2024
GCSEs -
Coleshill School
09.2016 - 06.2021
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