Ciara Clarke
Islington,London
Summary
Dynamic and resilient professional with a strong background in customer service and team leadership. Demonstrates exceptional skills in multilingual communication, cultural awareness, and health and safety compliance. Adept at providing emotional support and assistance to special needs passengers, while maintaining a professional demeanour under high-stress scenarios. Proficient in risk assessment, decision making, and report preparation, with a proactive approach to problem-solving. Committed to leveraging expertise in public speaking and active listening to enhance customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Aesthetics Practitioner
Aesthetics By Ocean
London
09.2022 - Current
- Promoted healthy skin habits through educational consultations.
- Consistently followed health and safety regulations, ensuring safe procedures at all times.
- Ensured optimal hygiene standards by cleaning and sanitising tools after each use.
- Administered effective skin care treatments to enhance client complexion.
- Provided efficient waxing services, resulting in smooth and hair-free skin.
- Promoted salon services through social media channels, boosting brand visibility.
- Maintained a serene environment for clients, promoting relaxation during treatments.
- Carried out thorough client consultations to meet exact aesthetic requirements.
- Provided various lash and brow treatments, including tinting, shaping and perming.
- Upsold aftercare products to improve salon profits.
- Advanced skills in advanced aesthetic procedures such as dermal fillers and Botox injections.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Prepared treatment rooms efficiently before each session.
- Achieved higher client satisfaction with personalised massage therapy plans.
Cabin crew member
British Airways
London Heathrow
03.2019 - Current
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Engaged in professional pre-flight briefings, enhancing customer understanding of safety procedures.
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
- Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
- Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
- Ensured safety regulations compliance for passenger security.
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Prepared cabin and passengers for safe landing.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Helped passenger with diverse comfort requests and answered questions.
- Assessed emergency equipment and first aid kits ahead of travel.
- Performed rigorous pre-flight security checks ahead of take off.
- Supported passengers through emergency scenarios for safe outcomes.
- Handled special needs of children, elderly and individuals with disabilities.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Served foods and beverages based on passenger locations and ticket tiers.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Led flight safety presentations to educate passengers.
- Distributed infant seat belts and life jackets to relevant passengers.
- Readied passengers for voyages with comprehensive safety talks and demonstrations.
- Guided passengers in prompt evacuation during emergency landings.
- Updated passengers on changes to flight information and timings.
- Provided blankets and pillows for improved passenger comfort.
Front of house team member and Personal Trainer
Fitness First
London
03.2016 - 03.2019
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Maintained clean reception area, ensuring a positive first impression for visitors.
- Resolved member complaints with tact and diplomacy, restoring client confidence in the facility.
- Facilitated gym tours to prospective members resulting in increased sign-ups.
- Checked-in members efficiently, contributing to streamlined gym operations.
- Answered 100+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Maintained reception area stock of important forms and brochures.
- Boosted customer satisfaction with individualised attention to fitness goals.
- Promoted a positive atmosphere, resulting in an enjoyable workout environment.
- Designed diet plans for healthier eating habits and weight loss.
- Administered first aid, reporting incidents and near misses when required.
- Planned and delivered engaging group and one-to-one fitness programmes.
- Planned fun exercise classes for varying ages, abilities and fitness levels.
Retail sales associate
LUSH Cosmetics
London
09.2015 - 09.2016
- Advised customers on product selection based on their needs.
- Contributed to sales targets through active promotion of products.
- Dealt with returns, ensuring customer satisfaction.
- Managed stock levels for optimal store performance.
- Boosted store reputation with excellent customer service skills.
- Upheld company policies whilst interacting with customers and colleagues.
- Maintained tidy sales floor to enhance shopping experience.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Accepted card, cash and cheque payments in POS register system.
Education
GCSES & A-Levels - Broadcast and Digital Communication, Maths, English, Science, History, Spanish, Design & Technology
The BRIT School for Performing Arts and Technology
London 08.2012 - 03.2016
A-Levels - Sport and Coaching
Arsenal Football Academy
London 09.2016 - 05.2018
Bachelor of Science - Sport, Fitness and Coaching
The Open University
UKSkills
- Resilience in high-stress scenarios
- Special needs passenger assistance
- Self-discipline
- Professional demeanour
- Initiative taking
- Physical stamina
- Emotional support
- Risk Assessment
- Positive attitude
- Stress tolerance
- Report preparation
- Active listening
- Professional communication
- Decision making
- Proactive approach
- Food and beverage preparation
- Emotional resilience
- Time-management
- Public speaking
- Team Leadership
- Cultural awareness
- Customer Service
- Health and Safety Compliance
- Multilingual communication
Affiliations
- Gym
- Blogging
- Eating and trying new restaurants
Timeline
Aesthetics Practitioner
Aesthetics By Ocean
09.2022 - Current
Cabin crew member
British Airways
03.2019 - Current
A-Levels - Sport and Coaching
Arsenal Football Academy
09.2016 - 05.2018
Front of house team member and Personal Trainer
Fitness First
03.2016 - 03.2019
Retail sales associate
LUSH Cosmetics
09.2015 - 09.2016
GCSES & A-Levels - Broadcast and Digital Communication, Maths, English, Science, History, Spanish, Design & Technology
The BRIT School for Performing Arts and Technology
08.2012 - 03.2016
Bachelor of Science - Sport, Fitness and Coaching
The Open University
Similar Profiles
Ashlyn BurtAshlyn Burt
Certified Medical Assistant at Summer Aesthetics (previously Amélie Aesthetics)Certified Medical Assistant at Summer Aesthetics (previously Amélie Aesthetics)
Ronell Perera HernandezRonell Perera Hernandez
Finance Director & Acting Sales Manager at Ocean Mazda, Ocean Automotive GroupFinance Director & Acting Sales Manager at Ocean Mazda, Ocean Automotive Group
Marci RifeMarci Rife
Cashier/Assistant Manager at Ocean Sunset Drug/Ocean Sunset Ship And PrintCashier/Assistant Manager at Ocean Sunset Drug/Ocean Sunset Ship And Print
James StoneJames Stone
Owner at Stone Historical ResearchOwner at Stone Historical Research
Daisy OsborneDaisy Osborne
Partnerships Account Coordinator at Carlton Football ClubPartnerships Account Coordinator at Carlton Football Club