Grace Rogers
Taunton,United Kingdom
Summary
Friendly Hospitality Team Member known for delivering exceptional customer service and creating welcoming environments. Skilled at managing customer requests, resolving issues promptly, and ensuring satisfaction. Consistently contributed to team success by maintaining high standards of cleanliness and efficiency in all tasks.
Overview
27
27
years of professional experience
Work history
Online Volunteer Listener
7 Cups
Taunton, United Kingdom
09.2019 - 02.2026
- Delivered person-centred care to meet individual needs and preferences.
- Built strong relationships with service users, encouraging trust and communication.
- Provided emotional support to service users, fostering a safe environment.
- Ensured confidentiality at all times when dealing with sensitive information about clients.
- Utilised effective communication techniques to understand user's feelings or concerns better.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Store Supervisor
Bonmarche
Taunton, United Kingdom
06.2008 - 05.2010
- Executed store opening and closing procedures to facilitate daily operations.
- Engaged with customers to build relationships and brand loyalty, using company tools.
- Resolved customer sales and service complaints to foster positive experience and retains customers.
- Supported management team to achieve sales results and grow business.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Fostered team collaboration, creating a supportive work atmosphere for staff members.
- Managed promotional displays for maximum product visibility and increased sales opportunities.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Improved store layout by regularly reorganising merchandise and display areas.
- Assisted in inventory management to maintain sufficient stock levels.
- Trained new employees, leading to competent store personnel.
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Handled delivery logistics for seamless stocking of new arrivals.
- Enforced health and safety standards resulting in a safe workplace.
- Increased customer satisfaction with prompt resolution of complaints and queries.
Care Worker
Private Care
01.2007 - 02.2008
- Managed household tasks such as laundry, cleaning, and cooking nutritious meals to create a comfortable living space for the patient.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted in meal preparation to ensure proper nutrition.
- Managed household chores, created a clean environment.
- Talked and actively listened to service users to nurture trusted relationships.
Housekeeper
Butlins
Minehead, United Kingdom
12.2006 - 01.2007
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Cleaned and restocked restroom areas with towels and toiletries.
- Inspected guest suites and public areas daily to ensure high standards of cleanliness.
- Wiped down windows and mirrors with glass cleaner.
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
Sales Assistant
Pontins Brean Sands
04.2006 - 12.2006
- Processed transactions accurately while maintaining a high level of customer service.
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Unloaded and organized delivered products in appropriate store locations.
- Processed customer orders and payments accurately and efficiently.
- Arranged store products on shelves and promotional displays.
- Handled cash and credit transactions and developed programs to process online payments.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members, fostering a supportive working environment.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers in locating specific items to boost satisfaction.
Waitress
Aston Fields
Bromsgrove, United Kingdom
09.2005 - 02.2006
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Greeted and escorted guests to tables, fostering warm welcome.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Processed accurate cash and credit card transactions.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Met special dietary requests with careful preparation and presentation of dishes.
- Accommodated special event needs, provided customised services for parties.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Managed table settings for enhanced dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Enhanced guest satisfaction through attentive and prompt service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Maintained clean and organised dining area for customer comfort.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Service Station Attendant
Esso
Bromsgrove, United Kingdom
10.2004 - 09.2005
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Provided exceptional customer service by greeting customers, answering their questions, and offering assistance.
- Monitored fuel levels in all tanks and conducted routine maintenance to ensure compliance with safety regulations.
- Collected payments from customers, making change or charging purchases to credit cards.
- Performed cash deposit, verification, documentation, and control procedures.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
Service Station Attendant
Jet Service Station
07.2000 - 09.2004
- Promoted special offers or discounts available at the service station during customer interactions, increasing awareness of value-added services offered onsite.
- Collected payments from customers, making change or charging purchases to credit cards.
- Collected cash payments from customers and made change and charge purchases to customers' credit cards, providing customers with receipts.
- Handled customer inquiries regarding service work performed with professionalism and courtesy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
Waitress
Langtrays Cafe
Bromsgrove, United Kingdom
07.1999 - 07.2000
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Brewed coffee and tea and restocked creamers and sweeteners.
- Provided the highest quality of service to customers at all times.
- Developed and implemented policies and procedures for food service staff to ensure customer satisfaction and food safety.
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
- Advised on food and drink choices based on customer preferences.
- Stayed up to date on menu changes to accurately answer customer queries.
- Memorised complete menu and offered guests knowledgeable suggestions.
Education
Certificate of higher education - ENGLISH, MATHS, CHILD CARE, IT, FOOD TECHNOLOGY
South Bromsgrove High School
Bromsgrove 05.1999 - 06.1999
Diploma of Higher Education - Wedding Planner
NCC Home Learning
Conway 05.2025 - 02.2026
Certificate of Higher Education - Business Start-Up
NCC Home Learning
Conway 02.2026 -
Skills
- Knowledge of dietary restrictions
- Room service operation
- Hospitality and events experience
- Front of house expertise
- Cash handling accuracy
- Table set-up and clearing
Additional Information
I took a career break to care for a family member, during which I engaged in volunteer work with local charities and an online support group, a commitment I continue to honour. This period allowed me to cultivate skills in responsibility, empathy, and adaptability. Now, I am eager to re-enter the workforce, seeking temporary full- or part-time opportunities in hospitality, with the willingness to relocate for seasonal positions. Currently pursuing a Certificate in Business, I am enhancing my organizational and creative abilities, which will prepare me for the next phase of my professional journey.
Timeline
Certificate of Higher Education - Business Start-Up
NCC Home Learning
02.2026 -
Diploma of Higher Education - Wedding Planner
NCC Home Learning
05.2025 - 02.2026
Online Volunteer Listener
7 Cups
09.2019 - 02.2026
Store Supervisor
Bonmarche
06.2008 - 05.2010
Care Worker
Private Care
01.2007 - 02.2008
Housekeeper
Butlins
12.2006 - 01.2007
Sales Assistant
Pontins Brean Sands
04.2006 - 12.2006
Waitress
Aston Fields
09.2005 - 02.2006
Service Station Attendant
Esso
10.2004 - 09.2005
Service Station Attendant
Jet Service Station
07.2000 - 09.2004
Waitress
Langtrays Cafe
07.1999 - 07.2000
Certificate of higher education - ENGLISH, MATHS, CHILD CARE, IT, FOOD TECHNOLOGY
South Bromsgrove High School
05.1999 - 06.1999