Grace Onoja

Worked independently and within a vibrant team in a fast-paced environment, where no day is the same. Prioritized workload to meet the daily needs of the practice, with a central focus on pet health and the satisfaction of over 2500 clients.

• Active Listening and Problem Solving: for sensitive and complex client needs, centered needs accordingly.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Client Support: advised on available options on a variety of pet health/welfare concerns for making informed decisions.
• Emergencies and end of life: triaging, and making appropriate adjustments sometimes with incomplete information.
• Daily Stock Management: placed orders and restocked consumables and pharmacy, organized and documented receipts/invoices from suppliers and expiration dates.
• Prescription: took orders, dispensed, labeled, and gave out prescriptions.
• Callbacks: for overdue reminders, medications due and/or ready for collection, and vaccinations due or overdue.
• Policies and Standard of Practice: adhered to RCVS and business SOPs, and to health and safety protocols.
• Diary management: categorized client needs, and booked appropriate appointments, to help veterinarians maintain up-to-date and accurate records.
• Investigated causes behind symptoms to support veterinary diagnostic procedures.
• Client data management: GDPR compliant with registering clients and pets, transferring/receiving medical history, marketing consents, third-party businesses like insurance and cremation companies
• Clinical Sample Management: prepared sample collecting tools, ran in-house analysis, recording and reported results following the veterinarian's directions.
• Reporting: compiled pet health reports following routine health checks using software packages (RXWorks, Microsoft-outlook, MS Excel, MS Word).
• Established positive relationships with clients by going the extra mile to build rapport.
• Troubleshoot glitches and provided techniques to smooth workflow for customers.
• Took measurements to track post-treatment or post-procedure recovery and monitored animal welfare.
• Housekeeping: using a daily/weekly/monthly schedule for general cleaning/maintenance, sterilized surgical instruments, and equipment, set up materials, consulting rooms, kennels, cattery, isolation, and theatre for the next day using the dairy as a guide.

• Part of a choir that offers weekly church service.
• Monthly sing-along outreach and church service at Laurel's Lodge Care Home, Aberdeen.
• Select musical pieces to match event objectives, and allocate parts and roles among the team.
• Offered personalized constructive feedback for team development.
• Ensure adequate rehearsal schedule to maintain high standards of performance in line with objectives.

• Lunched an innovative veterinary social business, based on customer demand and to provide employment in my community.
• Defined a clear mission and vision statement as part of the strategic business plan.
• Established and monitored KPIs for comprehensive business operations for profitable revenue generation.
• Content creation for advertisement and training online and offline.
• Strong personal brand and interpersonal relationships evidenced by referrals.
• Active listening, negotiation, and communicated available options.
• Confident with diagnostics, surgical procedures, and treatments
• Proficiency in planning, budgeting, and financial management for the efficient running of the business.
• Daily, weekly, and monthly reports- cash flow statements, profit, and loss reports, stocks, expenses, and purchases.
• Recruited and coached 5 employees with direct supervision.
• Networking and collaborating for market insights, and providing standard veterinary care.
• Stock management, record-keeping, inventory, and restocking.
• Prompt response, and resolution of complaints.

• Part of the front-line staff during the uncertain times of Covid-19 Pandemic and Lockdown
• Adhered to all Covid protocols and provided standard care to vulnerable citizens
• As part of a team delivered standard care in accordance with individual care plans whilst promoting privacy, and dignity, enhancing independence and personal choice with conscious risk assessment.

• NVRI), Vom, Jos, Nigeria
• Proficient and confident in performing gross pathological examinations with sample collection, from up to 20 cases daily.
• Controlled clinical research protocols while maintaining compliance with federal, clinical and local regulatory agencies.
• Farmers' education and sensitization: responsible for communicating clinical results, plans, results, and alternatives to livestock farmers and clients.
• Analyzed information to suggest alternate conclusions.

• Voluntary private veterinary research group providing solutions to the paucity of data on animal disease incidence in Nigeria and neighboring countries by conducting research and training.
• Prepared and organized resources to carry out research as planned.
• Selected research methodologies and test parameters best suited to different projects.
• Applying appropriate data analysis to generate results for interpretation and publication.

• Publication: https://www.researchgate.net/publication/364327580_Title_Inadequate_Antibody_Response_to_Primary_Rabies_Vaccination_in_Puppies_under_Four_Month_of_Age_in_Ibadan_Nigeria_-A_Case_Study?_sg=apAPHLqx55d-3BFCbdFvwJDlZeb3gaxwZimUubdp_48VyJ_hwS-TjSB3-ewBB5QNkih9X9FquRhqQ5s

On-going projects:

• Challenges of Foot-and-mouth Disease Control in Nigeria's CAttle Industry: Disease Awareness, Economic Impact, Vaccine Knowledge and Usage in the Nigeria Cattle Industry
• Potential Driver of the Transmission of Canine Parvovirus in Nigeria