Summary
Overview
Work history
Education
Skills
Timeline
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Grace Offer

Warwick,Warwickshire

Summary

I am dynamically capable and adaptable with a strong foundation in customer service and communication. Able to demonstrate exceptional teamwork and initiative, consistently contributing to positive outcomes. Known for being trustworthy and responsible, with an eagerness to learn quickly and enthusiastically. My career goals seek to leverage and improve upon these skills to drive success in collaborative environments.

Overview

8
8
years of professional experience

Work history

Nursery Assistant

Class Recruitment Lt
Bristol
06.2023 - 06.2025
  • Worked at over 25 nurseries across Bristol, consistently and effectively adapting to each environment according to the teaching style adopted.
  • Trusted to autonomously arrange and set up activities for the children, seeking to engage them with storytelling, arts and crafts, and outdoor play, fostering creativity and motor skills development.
  • Approached each shift with consistent enthusiasm, quickly committing all names and routines to memory, going the extra mile during playtimes and frequently leading activities both indoors and outdoors.
  • Collaborated efficiently with nursery staffs, taking initiative by taking on additional tasks during downtime periods to ensure efficient day-to-day operations and foster a smoother team environment.
  • Utilised excellent interpersonal skills to read the room and adapt accordingly. This involved intervening with problematic behaviour, guiding emotional regulation, promoting a positive atmosphere, and anticipating staff needs without having to be asked.
  • Worked reliably under minimal supervision showing trustworthiness, strong initiative and responsibility. Consequently, I received highly positive feedback from various nurseries, was favoured and repeatedly requested back as an agency worker.
  • Worked on-call duties as required, demonstrating flexibility and dedication.

Town Ambassador

Warwick Tourist Information Centre
Warwick, Warwickshire
06.2021 - 09.2022
  • Embodied the role of being “the tourist office on the ground” by performing errands for colleagues and aiding in tasks around town that would hasten and improve the efficiency of responsibilities being fulfilling within the office itself.
  • Explored landmarks and heritage sites to support the local town history, taking pictures and videos to put onto social media promoting these aspects of the town across various social media platforms.
  • Answered and provided support in response to a wide range of queries from tourists and locals. This ranged from selling and promoting merchandise and tickets for local events, giving directions, providing recommendations of activities tailored to the tourist's wishes, and recounting historical facts about the town.
  • Helped set up, organise and maintain the information centre's market stall, interacting with customers and keeping track of finances on said day.
  • Took high quality photos of merchandise in the gift shop and added them to the Information Centre's website to be accessible via online shopping.
  • Being the face for developing positive and engaging relationships between the tourist office and local businesses, performing tasks such as distributing information leaflets and brochures, and communicating local upcoming events and it's adjoining traffic implications.
  • Diligently trained 2 new Town Ambassadors on important information to present to tourists and travellers over a 2 week period.
  • Responded to 75+ customer enquiries per day in person of via social media or telephone.
  • Took initiative and demonstrated a welcoming positive introduction to tourists and visitors to facilitate excellent first impressions and ensure positive experiences.

Waitress

Dough and Brew
Warwick, Warwickshire
10.2019 - 02.2020
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Prepared and processed 25+ coffee orders per hour, on my own, during morning rush.
  • Cleaned and sanitised coffee and food preparation areas, helping to maintain hygiene standards around the bar area.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Provided menu and offered recommendations to complement dining experience.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Performed all opening duties fully and accurately to maintain cleanliness of the space. This included cleaning the floors, arranging the tables, preparing water bottles, folding pizza boxes and displaying silverware.

Washer / Glass-Collector

The Punch Bowl Pub
Warwick, Warwickshire
09.2017 - 03.2018
  • Worked unsupervised, using initiative to anticipate the bar's needs.
  • Loaded glassware into dishwashers and hand-washed fragile items separately.
  • Cleared empty drinks glasses quickly around the pub to maintain a clean environment.
  • Re-stocked bar area with glasses, snacks and refillable items.
  • Restocked ice and garnish trays to support high-volume bar needs.
  • Organised bar area to facilitate efficient drink preparation.
  • Cleaned accidental spillages and broken glass quickly to maintain safe customer environments.

Education

Undergraduate Degree in Higher Education - Law (LLB)

University of Bristol
Bristol
09/2021 - 08/2025

A-Levels - Philosophy and Religious Studies, History, Art

Aylesford School And Sixth Form College
Warwick, Warwickshire
09/2019 - 08/2021

GCSEs - Sciences, Math, English, Drama, Art, History, Media Studies, Ethics

Aylesford School and Sixth Form College
Warwick, Warwickshire
09/2014 - 08/2019

Skills

  • Cooperative team player
  • Quick and enthusiastic learner
  • Strong communication
  • Upbeat, outgoing and positive
  • Highly adaptable
  • Responsible
  • Trustworthy
  • Customer service
  • Able to use initiative
  • Time management

Timeline

Nursery Assistant

Class Recruitment Lt
06.2023 - 06.2025

Town Ambassador

Warwick Tourist Information Centre
06.2021 - 09.2022

Waitress

Dough and Brew
10.2019 - 02.2020

Washer / Glass-Collector

The Punch Bowl Pub
09.2017 - 03.2018

Undergraduate Degree in Higher Education - Law (LLB)

University of Bristol
09/2021 - 08/2025

A-Levels - Philosophy and Religious Studies, History, Art

Aylesford School And Sixth Form College
09/2019 - 08/2021

GCSEs - Sciences, Math, English, Drama, Art, History, Media Studies, Ethics

Aylesford School and Sixth Form College
09/2014 - 08/2019

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