Summary
Overview
Work history
Education
Skills
Timeline
Generic

Grace Njubi

Diss,Norfolk

Summary

I have a 22 years experience of working as a mental health nurse of which I have worked for the Trust for 19 years. I have worked in various ward from secure services, to the rehabilitation services. I have been involvement in risk assessment and management. Working with multi-disciplinary teams in within ward and community level. Detail-oriented professional with expertise in investigative reporting, evidence evaluation, and critical assessment. Have strong understanding of Mental Health Act 2007 and excels in case management, data analysis, and conflict resolution. Adept at intuitive reasoning and investigative research, complemented by exceptional written communication and interpersonal skills. Known for trustworthiness, empathy, and the ability to multitask effectively under pressure. Committed to leveraging analytical capabilities and critical-thinking skills to deliver impactful results in complex scenarios.

I have experience in use of Sign-along sign language which is mainly used by autistic persons. I have also undertaken training in Understanding Autism Level 2 and Understanding the impact trauma has on mental health.

Overview

23
23
years of professional experience
3
3
years of post-secondary education

Work history

Complaints and Support Investigator

Norfolk and Suffolk Mental Health Foundation Trust
Norwich, Norfolk
03.2022 - 12.2025
  • Demonstrated high integrity in handling sensitive information during investigations.
  • Worked under pressure whilst maintaining attention to detail and accuracy in reporting.
  • Ensured compliance with legal procedures during all stages of investigation.
  • Improved investigation strategies through continuous learning and professional development courses.
  • Maintained confidentiality throughout investigation process, respecting client privacy.
  • Gathered pertinent information by conducting interviews with relevant professionals who worked with the service user.
  • Compiled comprehensive reports, ensuring thorough documentation of findings.
  • Scoured through large amounts of data to locate relevant information and progress lines of enquiry.
  • Responded to and prioritised safeguarding concerns to protect vulnerable members of society.

Mortality Review Team

Norfolk and Suffolk Mental Health Foundation Trust
Norwich, Norfolk
01.2024 - 06.2024
  • This was a seconded position while working with the Complaints Department.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Analysis data and interpret the information.
  • Identifying the cases that required further investigation to the relevant department.
  • Analysis and recording patients who had died and had either mental health people and learning disability or/and autism.
  • Working as part of a team.
  • Attending case review meetings daily. and discussing complex case

Mental health nurse

Norfolk and Suffolk Mental Health Foundation Trust
Norwich, Norfolk
12.2005 - 06.2021
  • Improved patient well-being by implementing effective mental health interventions.
  • Offered emotional support to distressed patients, instilled hope during recovery process.
  • Facilitated group therapy sessions that encouraged peer interaction and support.
  • Developed therapeutic relationships with patients, promoted mental wellness.
  • Administered prescribed medication; monitored side effects for safety assurance.
  • Coordinated discharge planning process for smooth transition of patients into community.
  • Maintained accurate medical records, facilitated seamless healthcare service delivery.
  • Conducted comprehensive mental health assessments to identify specific patient needs.
  • Complied strictly with infection control measures preventing spread of diseases within facility.
  • Responded promptly to mental health crises ensuring immediate intervention.
  • Devised individualised treatment plans for optimal results.
  • Advocated for patients' rights; fostered environment of respect and dignity.
  • Established rapport with patients to foster trust and open communication.
  • Participated in professional development activities; stayed abreast of latest nursing practices.
  • Collaborated with multidisciplinary team, ensured comprehensive patient care.
  • Provided compassionate care for enhanced patient comfort and satisfaction.
  • Conducted regular ward rounds; monitored progress and made necessary adjustments to care plans.
  • Prevented violent situations, using de-escalation skills to manage aggressive patients.
  • Guaranteed patient safety by evaluating clients, assessing physical and mental symptoms for drug interactions and side effects.
  • Enabled accurate assessment of patient care, preparing detailed patient reports for Mental Health Tribunal and CPA Meetings.
  • Trained and mentored Junior Nurses in nursing best practices, helping them to consistently meet care plan objectives.
  • Completed accurate, detailed patient records to carefully monitor progress and improvements.
  • Encouraged patients to engage in therapeutic and creative activities to assist healing process.

Mental Health Nurse (Child Mental Health ICU)

Huntercombe Manor Hospital
Maidenhead, Berkshire
04.2004 - 12.2005
  • Offered emotional support to distressed patients, instilled hope during recovery process.
  • Worked with children between 12 - 18 years old. Patients mainly had diagnosis of mental health issues such as eating disorder, depression, bipolar, self-harming and suicidal and were under mental health act sessions.
  • Improved patient well-being by implementing effective mental health interventions.
  • Assisted with therapy sessions resulting in improved patient outcomes.
  • Established rapport with patients to foster trust and open communication.
  • Facilitated group therapy sessions that encouraged peer interaction and support.
  • Advocated for patients' rights; fostered environment of respect and dignity.
  • Conducted regular ward rounds; monitored progress and made necessary adjustments to care plans.
  • Conducted comprehensive mental health assessments to identify specific patient needs.
  • Coordinated discharge planning process for smooth transition of patients into community.
  • Administered prescribed medication; monitored side effects for safety assurance.
  • Maintained accurate medical records, facilitated seamless healthcare service delivery.
  • Collaborated with multidisciplinary team, ensured comprehensive patient care.
  • Developed therapeutic relationships with patients, promoted mental wellness.
  • Responded promptly to mental health crises ensuring immediate intervention.
  • Prevented violent situations, using de-escalation skills to manage aggressive patients.
  • Optimised patient outcomes by acting as liaison in interactions with psychiatrists and physicians.
  • Maintaining and allocations of duty rota.
  • Updating timesheets and making sure that ward was adequately staffed.

Staff Nurse Prison

HMP Reading Prison Young Offenders
Reading, Berkshire
05.2003 - 10.2003

- This was a young offenders prison for 18 to 21 years old.

- Adhering to the prison security and safety policies.

- Risk assessment and risk management for prisoners who presented with mental health issues or are at risk of harming themselves or others, especially the ones with life sentences, serious crimes or are in prison for first time. And advising of the concerns.

- In-reach reviews on a daily basis of prisoners who are at risk or are vulnerable .

- Advising of any identified prisoners who had deteriorated due to their mental or physical health and needed to be transferred to hospital.

- attending reviews with the prison management about concerning prisoners.

  • Quickly responded to medical emergencies, working calmly and professionally under pressure.
  • Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
  • Coordinated with pharmacy staff ensuring timely delivery of medicines.
  • Adhered strictly to safety guidelines minimising workplace incidents.
  • Managed wound dressings, promoting healing and preventing infection.
  • Assisted doctors during examinations for efficient healthcare delivery.
  • Worked closely with fellow nurses and visiting doctors and clinicians for consistent communication and continued best care practices.

Education

Diploma of Higher Education - Mental Health Nursing

Bell College
Dumfries, Dumfries and Galloway
02.2000 - 02.2003

Skills

  • Patience and perseverance
  • Investigative reporting

Knowledge of Mental Health Act 200

  • Evidence evaluation
  • Critical assessment
  • Empathy and understanding
  • Trustworthiness
  • Investigative research
  • Intuitive reasoning
  • Interpersonal communication
  • Conflict Resolution
  • Data analysis and interruption
  • Written communication

Timeline

Mortality Review Team

Norfolk and Suffolk Mental Health Foundation Trust
01.2024 - 06.2024

Complaints and Support Investigator

Norfolk and Suffolk Mental Health Foundation Trust
03.2022 - 12.2025

Mental health nurse

Norfolk and Suffolk Mental Health Foundation Trust
12.2005 - 06.2021

Mental Health Nurse (Child Mental Health ICU)

Huntercombe Manor Hospital
04.2004 - 12.2005

Staff Nurse Prison

HMP Reading Prison Young Offenders
05.2003 - 10.2003

Diploma of Higher Education - Mental Health Nursing

Bell College
02.2000 - 02.2003
Grace Njubi