Grace Moody
Haverhill,Suffolk
Summary
Dedicated professional with a strong foundation in money handling, effective teamwork, and problem-solving skills. Demonstrates excellent listening and communication abilities, coupled with empathy and compassion, to resolve conflicts and adapt to diverse situations. Proficient in IT skills and time management, ensuring tasks are completed with strong attention to detail. Committed to leveraging these competencies towards achieving career growth in a dynamic environment.
Overview
4
4
years of professional experience
Work history
Retail assistant
Sainsburys
Haverhill, Suffolk
2024.10 - Current
- Assisting customers on the shop floor by welcoming them, answering questions and offering product recommendations
- Maintained cleanliness of shop floor by tidying and organising displays to enhance customer experience.
- Supported team members to streamline operations and enhance service delivery.
- Replenished shelves from warehouse roll cages, date checked stock, and rotated items for optimal freshness.
- Helped in the setup of special events and promotional activities within the store
Customer service & Counter assistant
Bennys BBQ and Grill
Haverhill, Suffolk
2022.02 - 2024.10
- Served customers efficiently in fast-paced environment during peak hours, ensuring satisfaction.
- Received and processed customer orders in person and via phone, ensuring clarity and accuracy.
- Handled cash and managed card payments accurately, maintaining financial integrity.
- Executed safe food handling practices and re-packaged items for sale, adhering to hygiene standards.
- Maintained food hygiene throughout the shift and understood cross-contamination areas.
- Conducted thorough cleaning of work areas between customer orders to maintain cleanliness and organisation.
- Tidied and cleaned work areas at end of every shift, promoting a safe and inviting environment.
- Restocking fridges and shelves to prepare for next day.
Education
GCSEs - Maths- 5, English- 4/5, Science- 4/4, Art- 6
Samuel Ward Academy
Haverhill, Suffolk 09/2018 - 06/2023
A-Levels - Business, Uniform services, Psychology- First year completed
Samuel Ward Academy Sixth Form
Haverhill, Suffolk 09/2023 - 05/2024
Level 3 Extended Diploma - Travel and Tourism
West Suffolk College
Bury St Edmunds, Suffolk 09/2024 - 05/2026
Skills
- Money handling
- IT skills
- Strong attention to detail
- Time management skills
- Problem-solving
- Adaptability
- Effective team work
- Conflict resolution
- Active listening
- Empathy
- Patience and understanding
Affiliations
- In my free time, I enjoy travelling and exploring new destinations, which has developed my appreciation for different cultures and experiences. I value spending quality time with friends and family, as well as attending festivals and social events. My strong interest in travel reflects my curiosity, adaptability, and enthusiasm for new opportunities.
References
References available upon request.
Timeline
Retail assistant
Sainsburys
2024.10 - Current
Customer service & Counter assistant
Bennys BBQ and Grill
2022.02 - 2024.10
Level 3 Extended Diploma - Travel and Tourism
West Suffolk College
09/2024 - 05/2026
A-Levels - Business, Uniform services, Psychology- First year completed
Samuel Ward Academy Sixth Form
09/2023 - 05/2024
GCSEs - Maths- 5, English- 4/5, Science- 4/4, Art- 6
Samuel Ward Academy
09/2018 - 06/2023