GRACE MODUPE ALADE
Falconwood,United Kingdom
Summary
Compassionate Companion Caregiver known for productive and efficient task completion. Specialized skills include personalized client care, effective communication, and crisis management. Excel in empathy, patience, and active listening to enhance quality of life for clients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
NHS Volunteer Responder
Royal Voluntary Service and Goodsam
London, United Kingdom
11.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved Friendly calls to service users
- Achieved track record in community interactions and scheduling. I accomplished great success of improving patient satisfaction and record management.
Cleaning, Waste Management and Cloakroom Attendant
Premier Work Support for Excel London Event
London, United Kingdom
11.2023 - Current
- I achieved meeting clients’ needs
- Delivered the cleaning specification, and used the equipment
- Provided a high standard of customer care through focus across different shift hours
- Handed site-based equipment and cleaning materials
- Replenished consumables such as, paper towels, soap, and toilet paper and bin liners
- Emptyed all litter bins into appropriate waste & recycling containers
- Ensured cleaning is completed to the highest standards at all time
- Maintained Health and Safety standards at all times
- Worked within a team that goes the extra mile
- Managed customer inquiries and provided detailed information about services and policies.
Credit Risk Officer
DavoDani Microfinance Bank Limited
Lagos, Nigeria
05.2021 - 09.2023
- Reported and Analyzed Data Credit
- Reviewed Customer Exposure via Credit
- Prepared Collateral Report in line with CBN guideline
- Reviewed Customer Credit Worthiness using the 5Cs of credit
- Reviewed of Credit Policies towards ensuring more robust credit management
- Provided the organization with Advise on any potential risks to Profitability or existence of the customer identifying and evaluated threats, and actions to avoid, Or transfer risk
- Contributed to the Teams efficient and effective credit risk
- Assessed, and Credited adjudication and portfolio / risk management and also prepared credit risk assessments and portfolio reporting
Financial Service Adviser
Coronation Insurance
Ikoyi, Nigeria
04.2019 - 04.2021
- Trained and retained Financial Sales Associate
- Delivered the target for the team and drove performance
- Maintained the specified mix for life and general business
- Complied with the company code of conduct
- Promptly and accurately recorded and reported applications to Coordinated
- Attended periodic sales and other meetings required
- Negotiated better financial deals with providers on behalf of clients
Account Officer / Administrative Assistant
Seventh-day Adventist Church
Lagos, Nigeria
05.2016 - 03.2019
- Prepared monthly budget
- Disbursed cash to other staffs and contractors
- Retired and balanced admin funds
- Prepared staff Salary
- Cash Management
- Prepared Petty cash vouchers
- In charge of executive Pastor’s Matters
- Maintained executive pastor’s appointment calendar and Assisted with meeting preparation
- Maintained the executive pastor's files
- Performed administrative duties for the Executive pastor
- Shopping for Executive Pastor
- School runs for Executive Pastor
Head of Operations
TouchGold Microfinance Bank Limited
Lagos, Nigeria
01.2013 - 05.2016
- General Supervision and co-ordination
- Attended to Customers’ Complaints
- Reconciled GL/SL Account
- Vault administration/Unit Cash
- Authorization of transactions
- Prepared of monthly Report
- General overseer and custodian of bank policies
Credit / Fund Transfer Officer
TouchGold Microfinance Bank Limited
Lagos, Nigeria
03.2011 - 12.2012
- Reviewed, disbursed and monitored of loan performance
- Ensured all bank’s policies are strictly as regards loans
- Ensured Posting booking of deposit adhere to
- Reported to management the performance of the loan Portfolio
- Develop strategic investment plans based on client risk tolerance
Customer Service Officer
Interglobal Microfinance Bank Limited
Lagos, Nigeria
01.2009 - 02.2011
- Account Opening
- Status Reports and Enquires
- Search Reports
- Cheque book Issuance, Receipt and Storage
- Account Maintenance and Closure
- Attended to customer’s Complains
- Ensured General Comfort to Customers
- Managed Customers’ Information
Cash Teller
National Youth Service Corps {NYSC} Skye Bank Plc.
Borno State, Nigeria
06.2007 - 10.2008
- Credited/Debited Customers Account
- Ensured that Cash transactions are properly Managed
- Provided optimal service Delivery to customers
- Managed customer Account Information
- Balanced Cash Drawers
- Processed Night Deposits
- Provided Excellent Customer Service by Answering Customer Financial Questions
Education
MBA - Business Administration
York st John University
United Kingdom09-2024
B.TECH. - Accounting
Ladoke Akintola University of Technology
Ogbomoso05.2007
West African Senior School Certificate -
11.2004
West African Senior School Certificate -
11.2000
Senior Secondary Certificate Examination -
Eva Adelaja Girls Secondary Grammar School
Bariga, Lagos08.1999
First School Leaving Certificate -
Enitan Primary School
Aguda, Surulere01.1993
Skills
Resilience
Adaptability
Strong communication
Emotional intelligence
Time management
Confidence
Empathy
Accountability
Dedication
Positivity
Organizing
Teamwork
Attention to detail
Problem-solving and critical thinking
Ability to build trust and rapport
Ability to multitask
Personal care assistance
First aid and health and safety knowledge
Documentation and record-keeping
Knowledge of assistive machinery operation
Mental health awareness
Crisis intervention techniques
Understanding mandatory reporting laws
Administrative skills and financial management
Social support
Good listener
Calm and patient
Daily Living Assistance
Medication Administration
Care plan management
Mobility assistance
Hygiene and infection control
Nutrition and meal preparation
Vital sign monitoring
Client safety
Behavior management
- Regulatory compliance
- Customer relationship management
- Project management
- Effective communication
- Problem solving
- Team collaboration
- Records management
- Patient care
- Pain management
- Interpersonal skills
- Supportive companionship
- Problem identification
- Documentation and recordkeeping
- Personal care worker (PCW)
- Verbal and written communication skills
- Caring companionship
- Rehabilitation assistance
- Light housekeeping
- Analytical thinking
- Mental health understanding
- Flexible schedule and availability
- Client assessment
- Personal care aide
- Administrative support specialist
- COVID-19 safety policies
- Emergency response
- Compassionate care
- Multitasking Abilities
- Progress tracking
Certification
- Chartered Institute of Bankers of Nigeria (Microfinance Certified), 2023
- Institute of Productivity and Quality Management (Associate Member), 2012
- First Aid/CPR
- PMVA and mandatory (2025)
Hobbies and Interests
- Listening to music
- Travelling
- Interacting with people
References
Available on request
Other Knowledgeable Area
Desktop Publishing, Marketing, Microsoft Excel & Power, Self Study, 11/01/08, 12/31/08
Languages
English
Proficient
C2
Timeline
NHS Volunteer Responder
Royal Voluntary Service and Goodsam
11.2024 - Current
Cleaning, Waste Management and Cloakroom Attendant
Premier Work Support for Excel London Event
11.2023 - Current
Credit Risk Officer
DavoDani Microfinance Bank Limited
05.2021 - 09.2023
Financial Service Adviser
Coronation Insurance
04.2019 - 04.2021
Account Officer / Administrative Assistant
Seventh-day Adventist Church
05.2016 - 03.2019
Head of Operations
TouchGold Microfinance Bank Limited
01.2013 - 05.2016
Credit / Fund Transfer Officer
TouchGold Microfinance Bank Limited
03.2011 - 12.2012
Customer Service Officer
Interglobal Microfinance Bank Limited
01.2009 - 02.2011
Cash Teller
National Youth Service Corps {NYSC} Skye Bank Plc.
06.2007 - 10.2008
MBA - Business Administration
York st John University
B.TECH. - Accounting
Ladoke Akintola University of Technology
West African Senior School Certificate -
West African Senior School Certificate -
Senior Secondary Certificate Examination -
Eva Adelaja Girls Secondary Grammar School
First School Leaving Certificate -
Enitan Primary School