Grace May
Tonypandy,Rhondda Cynon Taf
Summary
Compassionate individual with strong communication and organisational skills, coupled with background in providing personal support and maintaining client dignity. Capable of handling daily living activities and building meaningful relationships. Committed to enhancing clients' quality of life through dedicated care and attention.
Dedicated professional with a strong foundation in customer service and hospitality, demonstrating exceptional active listening skills and a positive attitude. Proficient in health and safety compliance, allergen standards, and up-selling practices, ensuring a safe and satisfying experience for all clients. Committed to working effectively as part of a team with flexible schedule availability.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Domiciliary care worker
Cynefin Care
Llantrisant, Rhondda Cynon Taf
2026.05 - Current
- Maintained exceptional standards of patient care by administering medication, preparing meals and aiding with personal hygiene tasks.
- Improved mobility for disabled patients using assistive devices such as wheelchairs, canes or walkers effectively.
- Fostered a comfortable environment for clients by promoting independence and dignity whilst performing daily duties.
- Contributed to clients' emotional health by providing companionship, conversation, and mental stimulation on a daily basis.
- Coordinated effectively with multi-disciplinary teams to ensure optimal patient care delivery at all times.
- Organised regular feedback sessions with family members updating them on progress made thereby building trust and confidence in service provided.
- Handled sensitive information confidentially respecting the privacy rights of every client under my care.
Food and beverage assistant
Leekes
Hensol, Rhondda Cynon Taff
2024.04 - 2026.05
- Managed high volume orders during peak hours maintaining quality of service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Increased order value by upselling sides, drinks and desserts.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Arranged tables strategically to optimise dining capacity during busy periods. for maximising dining capacity during busy periods.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service.
- Operated effectively in high-pressure environments to ensure smooth service delivery. whilst maintaining composure and professionalism.
Education
GCSEs -
Ysgol Nantgwyn
Tonypandy 2018.09 - 2023.07
Skills
- Elderly care knowledge
- Health and Safety Compliance
- Manual handling training
- Allergen compliance knowledge
- Flexible availability
- Dependable punctuality
- Customer service oriented
- Team collaboration
- Multitasking efficiency
- Up-Selling practices
- Beverage expertise
- Household management
- Comforting presence
- Compassionate support
- Active listening skills
- Positive attitude
Affiliations
- Running
- Painting
- Sewing
References
References available upon request.
Timeline
Domiciliary care worker
Cynefin Care
2026.05 - Current
Food and beverage assistant
Leekes
2024.04 - 2026.05
GCSEs -
Ysgol Nantgwyn
2018.09 - 2023.07