Kwabena Agyapong
Bournemouth
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Domiciliary Care Assistant
Cera Care
Poole Dorset
05.2025 - I currently work here
- Administered medications to clients unable to self-administer.
- Maintained detailed records of care provided, medication administered, and client progress for healthcare continuity.
- Supported clients with transportation needs when required, such as walking and pushing wheelchairs.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Managed household tasks, including cleaning, laundry, and shopping, to maintain a safe and hygienic living environment.
- Helped patients with feeding, drinking and administering medication when required.
- Maintained confidentiality and privacy, respecting clients' rights and personal preferences.
- Prepared healthy, nutritious meals and assisted patients with eating and drinking.
- Assisted clients with daily personal hygiene, including bathing, dressing, and grooming, to promote dignity and independence.
- Assisted clients with personal care tasks, such as washing, dressing, and maintaining personal hygiene to promote dignity.
- Prepared nutritious meals tailored to dietary requirements, enhancing clients' health and well-being.
- Administered medication as prescribed by healthcare professionals, monitoring for adverse reactions and maintaining meticulous records.
- Administered medication skilfully and suggested strategies for remembering dosages.
- Read, understood and observed individual care plans and ran risk assessments at patient domiciles, isolating and securing dangerous items or conditions.
Health Care Assistant
Avery park care home
Kettering, England
09.2024 - 01.2025
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided and observations accurately in patient records, ensuring legal compliance and continuity of care.
- Applied principles of safeguarding and protection in all interactions, recognising and reporting any concerns about patient welfare.
- Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Utilised patient handling equipment safely and effectively, reducing the risk of injury to patients and staff.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
Billing Customer Service Representative
Society Generale Bank
Kumasi, Ghana
09.2021 - 10.2022
- Processed customer payments via telephone and online platforms, ensuring accurate account updates.
- Processed refunds, exchanges and service requests for customers.
- Addressed customer service enquires quickly and accurately.
- Handled high-volume telephone calls to address and resolve customer queries.
- Delivered clear, concise billing explanations to customers, improving understanding and satisfaction.
- Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
- Maximised customer satisfaction by resolving service issues promptly.
- Kept detailed records of customer interactions for future reference.
- Trained new team members on billing systems and customer service excellence standards.
- Followed scripts and processes to uphold brand standards.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Monitored email to promptly collect and respond to complaints.
Education
Master of Science - Information technology
Burnet University Poole
Bournemouth , England 09.2022 - 06.2024
Bachelor of Science - Information technology
Kessben University Kumasi
Kumasi, Ghana 09.2017 - 06.2021
Skills
- Medication administration
- Personal care
- Care documentation
- Patient monitoring
- Risk assessment
- Client relationship management
- Team collaboration
- Adaptive problem solving
- Time management
- Nutrition planning
- Safeguarding principles
- Patient handling
- Confidentiality maintenance
- Customer service
- Basic nursing procedures
- Teamwork
- Positive attitude
- Client bathing and dressing
- Customer service excellence
- Respectful communication
- Patient safeguarding
- Personal care assistance
- Personal hygiene assistance
- Cleaning and housekeeping
- Personal hygiene support
- Laundry and ironing
- Accident prevention strategies
- Respect for privacy
- Basic life support
- Dementia awareness
- Mobility support
- Dementia care training
- Household chores
- Feeding assistance
- Compassionate
- Blood pressure monitoring
- Active listening
- First Aid
- Elderly care knowledge
- Patient lifting technique
- Full UK driving license
- Meal preparation
- Vital signs monitoring
- Infection control protocol
- Compassionate care
Languages
English
Upper intermediate
B2
Certification
- Uk driving Licence
Interests
enjoy activities that promote wellbeing, personal growth, and connection with others In my free time, I like supporting community and social events, as I value helping people feel included and cared for I have a strong interest in health and wellbeing, particularly learning about ways to support older adults to remain active and independent I also enjoy reading, listening to music, and engaging in light physical activities such as walking, which help me maintain a calm and positive mindset These interests strengthen my patience, empathy, and communication skills, which I bring into my role as a care professional
Singing and reading
have a strong interest in singing and reading, both of which support my ability to connect positively with others. Singing has helped me develop confidence, emotional expression, and communication skills, and I often use music to engage and comfort individuals in my care, particularly older adults and those living with dementia. Reading has strengthened my patience, focus, and understanding of different perspectives, enabling me to communicate with empathy and adapt to people’s individual needs. These interests contribute to my calm, compassionate approach and my ability to build trusting relationships with service users and colleagues.
Reference
- Marygyamerah91@gmail.com (co worker)
- info@destinyhealthcareservices.co.uk
- Offeiruth5@gmail.com(Care supervisor)
Timeline
Domiciliary Care Assistant
Cera Care
05.2025 - I currently work here
Health Care Assistant
Avery park care home
09.2024 - 01.2025
Master of Science - Information technology
Burnet University Poole
09.2022 - 06.2024
Billing Customer Service Representative
Society Generale Bank
09.2021 - 10.2022
Bachelor of Science - Information technology
Kessben University Kumasi
09.2017 - 06.2021