Grace Laver

• Generated new business through effective networking and relationship building strategies.
• Remained current on all real estate regulations and market trends affecting property values.
• Coordinated property viewings for potential buyers, maximising conversion rates.
• Pursued continued professional development to stay abreast of industry trends.
• Expertly negotiated, skilfully presented and accurately recorded qualified offers.
• Remained knowledgeable in current stock to provide helpful, informative customer advice.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards in both restaurants and the events department.
• Provided first-class customer care through helpful, friendly service. Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
• Trained new team members, contributing to staff proficiency.
• Maintained clear communication with guests and kitchen staff for smooth service delivery.

I worked in a call centre using an online system to call customers and conduct a questionnaire on the phone to find out about their recent experience at car dealerships. I won "Most Productive Employee of the Month" on multiple occasions.

I worked a ski season where I catered, hosted, and cleaned for a group of 12 guests in a chalet in the French Alps.