Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Proudfoot

Dawn Proudfoot

Ifold,West Sussex

Summary

Three years of experience working as a local property agent and senior sales negotiator with online agent Purplebricks and most recently a high street agent, Henry Adams. Highly motivated, conscientious and able to work independently, whilst able to liaise with internal departments and outside organizations to provide high quality customer service.

Talented professional skilled at establishing strong client relationships. Organised individual who delivers comprehensive advice & support to clients, in line with current market trends. Experienced in taking accompanied viewings, providing timely feedback and sales negotiations. Some experience of providing valuations. Willing to take on new challenges and responsibilities.

Overview

39
39
years of professional experience
6
6
years of post-secondary education

Work History

Senior sales negotiator

Henry Adams Estate Agents
Billingshurst, West Sussex
10.2023 - Current
  • Successfully cultivated and maintained strong rapport with vendors and potential buyers.
  • Kept abreast of housing market conditions to ensure best advise to vendors with pricing.
  • Expertly negotiated and closed sales, skillfully presented and accurately recorded and qualified offers.
  • Kept on top of sales progression delivering exceptional customer service to all parties throughout conveyancing process.
  • Regularly notified pre-registered applicants of new properties meeting their requirements.
  • Set up and maintained social media accounts(Instagram & Facebook) to further promote properties and increase online exposure.
  • Delivered outstanding customer experience through consistent and regular communication and attention to detail

Local Property Agents - Sales Negotiator

Purplebricks
Guildford, Surrey
08.2021 - 10.2023
  • Responded to phone calls and emails from potential and existing customers efficiently and in a timely manner.
  • Liaised with vendors, buyers and applicants to achieve a high satisfaction rate.
  • Professionally represented vendors in complex negotiations with prospective buyers to achieve their required price.
  • Collaborated with clients, solicitors and surveyors to progress property sales.
  • Seconded to work on whole country projects to assist in getting tricky properties through compliance.
  • Excellent time and diary management whilst working independently.
  • Trained to work in Hybrid role, sitting in on, then conducting some valuations.


Breakfast/After School Club Manager & T/Assistant

Surrey County Council
Ashtead , Surrey
09.2017 - 07.2021
  • Led and managed staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Provided wrap around care for infant school pupils.
  • Liaised with Head teacher, staff and parents to ensure pupils were engaged, stimulated and safe.

Teaching assistant level 3

Cognita Schools
Leatherhead, Surrey
11.2014 - 07.2017
  • Created positive, engaging learning environments to improve student experiences.
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.
  • Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and abilities.

Special needs teaching assistant

Surrey County Council
Ashtead, Surrey
10.2008 - 07.2014
  • Assisted students with a range of learning difficulties, including ADD, ADHD and GDD, to achieve their full potential for independence.
  • Shared information about students with parents, other staff and internal and external agencies in line with school policies.
  • Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
  • Independently supported my role by gaining an Hons Degree through The Open University, focusing on supporting learning and education.
  • Undertook further level 5 courses in Dyslexia through Dyslexia Support.

Mother/Homemaker

Career Break
01.2000 - 10.2008

Customer Services Executive

Barclays Bank PLC
London, London
01.1985 - 01.2000


  • 15 years customer service and sales experience in High St and Premier Banking with Barclays.
  • Roles included Student Business Officer, Loans Officer, Mortgage Advisor, Assistant Branch Manager & Premier Banking Personal Assistant looking after high net worth clients and their banking portfolios.
  • Managed and motivated customer facing staff
  • Provided high quality customer service, reactively to inbound customer enquiries and proactively by identifying and offering additional services.

Education

Master of Science - Education

The Open University
Milton Keynes
01.2009 - 07.2013

A-Levels - English Literature

Rock Hills School For Girls
Penge, Bromley
09.1983 - 05.1985

GCSEs -

Rock Hills School For Girls
Penge, Bromley

Skills

  • Customer service
  • New business generation
  • Complex offer negotiation
  • Product and service knowledge
  • Referral strategies
  • Sales and marketing
  • Social media marketing
  • Communication skills

Timeline

Senior sales negotiator

Henry Adams Estate Agents
10.2023 - Current

Local Property Agents - Sales Negotiator

Purplebricks
08.2021 - 10.2023

Breakfast/After School Club Manager & T/Assistant

Surrey County Council
09.2017 - 07.2021

Teaching assistant level 3

Cognita Schools
11.2014 - 07.2017

Master of Science - Education

The Open University
01.2009 - 07.2013

Special needs teaching assistant

Surrey County Council
10.2008 - 07.2014

Mother/Homemaker

Career Break
01.2000 - 10.2008

Customer Services Executive

Barclays Bank PLC
01.1985 - 01.2000

A-Levels - English Literature

Rock Hills School For Girls
09.1983 - 05.1985

GCSEs -

Rock Hills School For Girls

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Dawn Proudfoot