Grace Ibinson

• Provided personalised care and support to residents, enhancing their quality of life.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Assisted with daily living activities, promoting independence amongst elderly clients.
• Provided emotional support and companionship, building trusting relationships.
• Maintained clean and hygienic living environments, ensuring comfort and safety.
• Supported residents with mobility issues, using equipment safely to aid movement.
• Engaged in respectful communication, respecting the dignity of those in care.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Participated in training sessions, continuously improving care techniques and knowledge.
• Prepared and served nutritious meals, catering to diverse dietary requirements.
• Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
• Managed challenging behaviour sensitively, adopting a person-centred approach.
• Administered medication under supervision, adhering to strict healthcare guidelines.
• Responded promptly to emergencies, and alerted medical staff.
• Advocated for residents' rights and wellbeing, ensuring their voices were heard.

Experienced in providing person - centred care and support to clients in their homes, conducting regular visits, risk assessments and assisted developing personalised care plans based on clients' individual needs. Supported clients with personal care, assisted mobility using appropriate equipment, administered, supervised and prompted medication, and further assisted with daily living activities within the communitY while promoting dignity, respect, independence and well-being. Maintenance of accurate and legal care records, monitored changes in clients mentally and physically, and responded effectively to emergencies and safeguarding concerns. Built strong professional relationships with clients and families while working closely with healthcare professionals and social services to ensure clients received appropriate support and resources.

Supervised and coordinated team, managing staff rotas and serving as first point of contact for staff on the ground.

Supported staff to deliver high-quality care and foster a culture of respect and professionalism.

Facilitated team meetings, promoted best practices, and ensured compliance with safeguarding standards by reporting concerns to designated safeguarding champion. Maintained high standards of confidentiality and regulatory compliance.

• Greeted and connected with every customer, recommending drinks and pastries.
• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
• Sanitised work areas and equipment to ensure cleanliness and safety for customers and staff.
• Received and accurately processed customer payments.
• Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
• Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
• Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
• Resolved customer disputes with tact and professionalism.

• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Maintained safe hygiene and food handling standards for full compliance.