Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Accomplishments
Timeline
Generic

Irene Opoku

Wyken

Summary

I am an enthusiastic, hard-working and disciplined Care Assistant with excellent track record in working in the Care industry. I am a friendly individual with a great passion for Care; I enjoy socializing with people. My exceptional client service skills have earned Me a good reputation in the Care industry.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Care Assistant

Omega Healthcare Service
01.2024 - Current
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.

Care Assistant

Paulest Nursing and Home Care Services
03.2022 - 10.2023
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.

Customer Service Assistant

Best Point savings And Loans
07.2017 - 12.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained new employees on company procedures, products, and best practices in customer service.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.

Restaurant Worker

Joefel Catherine
04.2010 - 04.2011
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Implemented creative solutions to address common guest complaints or requests, resulting in increased satisfaction scores and return visits.

Education

No Degree - Customer Service

ICM
London, UK
07.2011

Bachelor of Arts - Fine Arts

Kwame Nkrumah University Of Science And Technology
01.2010

Skills

  • Ability To Work Under Pressure
  • Adaptability
  • Ambitious
  • Attention To Detail
  • Caring
  • Committed
  • Communication Skills
  • Compassionate
  • Confident
  • Critical Thinking
  • Dedicated
  • Dependable
  • Determined
  • Diligent
  • Basic Housekeeping
  • Meal Preparation
  • Feeding Assistance
  • Toileting support

Certification

Care certificate, Paulest Nursing and Home Care Services, 10/01/21

Personal Information

Hobbies: Reading, Socialising, Volunteering

References

References are available on Request

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved client's consistence bathing complaints which led to total immediate coperation during bathing.

Timeline

Care Assistant

Omega Healthcare Service
01.2024 - Current

Care Assistant

Paulest Nursing and Home Care Services
03.2022 - 10.2023

Customer Service Assistant

Best Point savings And Loans
07.2017 - 12.2021

Restaurant Worker

Joefel Catherine
04.2010 - 04.2011

No Degree - Customer Service

ICM

Bachelor of Arts - Fine Arts

Kwame Nkrumah University Of Science And Technology

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Irene Opoku