Grace Cooley
Bedford,Central Bedfordshire
Summary
I am a hardworking and determined professional with a focus on effective communication and relationship-building. Known for reliability and integrity in all interactions. Eager to learn and excel in future career opportunities.
Offering strong communication skills and friendly, welcoming attitude. Knowledgeable about customer service principles with knack for teamwork and multitasking. Ready to use and develop interpersonal, organisational, and problem-solving skills in an estate agent role.
Overview
12
12
years of professional experience
Work history
FOH team member
Brewpoint
Bedford
05.2021 - Current
- Handled complaints swiftly, turning potentially negative situations into positive outcomes.
- Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
- Welcomed guests warmly upon arrival, setting a positive tone for their visit.
- Communicated effectively between kitchen and serving staff facilitating efficient workflow.
- Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
- Collaborated effectively with team members during busy periods for seamless service delivery.
Catering assistant
Doubles Catering
Bedford
09.2018 - 05.2021
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Set up dining areas for special events, improving the overall ambiance.
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Assistant hairdresser
Hazel Kaye & Beauty salon
Bedford
06.2020 - 10.2020
- Washed, shampooed, and conditioned customers' hair to improve their salon experience.
- Collaborated closely with other staff members for optimum team performance.
- Enhanced client comfort during their visit by preparing beverages or reading materials whilst they waited.
- Maintained a welcoming reception area through regular tidying up tasks.
- Answered phone calls politely, scheduling appointments efficiently without disrupting ongoing work.
- Helped in maintaining the cleanliness of the salon, contributing to a pleasant working environment.
- Swept away cut hair after each appointment, ensuring a clean workspace for the next customer.
Assistant dance teacher
Brennan School of Dance
Bedford
09.2013 - 03.2020
- Maintained a safe, supportive learning environment for all students.
- Assisted head instructor with choreography for annual recital.
- Prepared lesson plans according to each individual's needs and abilities.
- Increased student engagement by introducing fun, interactive activities in classes.
- Ensured appropriate use of studio space to avoid accidents during practice sessions.
Education
Bachelor of Arts - Dance performance
University of West London
London 09/2022 - 06/2025
Foundation & extended diploma in Dance - dance
Arts1
Milton Keynes 09/2020 - 06/2022
GCSEs - Maths, English, Science, Geography, Dance, Food tech, Health & Social care
Lincroft middle school
Bedford 09/2013 - 03/2020
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Positive attitude
- Multitasking
- Problem solving
- Adaptability
- Professionalism
- Upselling
- Basic accounting
- Upselling techniques
Accomplishments
- Highest amount of reviews in a month
- Employee of the week
Timeline
FOH team member
Brewpoint
05.2021 - Current
Assistant hairdresser
Hazel Kaye & Beauty salon
06.2020 - 10.2020
Catering assistant
Doubles Catering
09.2018 - 05.2021
Assistant dance teacher
Brennan School of Dance
09.2013 - 03.2020
Bachelor of Arts - Dance performance
University of West London
09/2022 - 06/2025
Foundation & extended diploma in Dance - dance
Arts1
09/2020 - 06/2022
GCSEs - Maths, English, Science, Geography, Dance, Food tech, Health & Social care
Lincroft middle school
09/2013 - 03/2020
Similar Profiles
Amanda BriggsAmanda Briggs
Barista at Brewpoint CoffeeBarista at Brewpoint Coffee
Juraj KovacJuraj Kovac
Sales Executive at Lithia UKSales Executive at Lithia UK
Holly ColemanHolly Coleman
Floristry shop manager at Olivia JamesFloristry shop manager at Olivia James
Ellen FletcherEllen Fletcher
Project & Media Coordinator at InterAmp LtdProject & Media Coordinator at InterAmp Ltd
Isabelle PazarenaIsabelle Pazarena
FOH Team Member and BOH Team Member at Chick-fil-AFOH Team Member and BOH Team Member at Chick-fil-A