Summary
Overview
Work history
Education
Skills
Hobbies and Internets
References
Timeline
Generic

Grace Byamungu

Colchester,Essex

Summary

Motivated professional with a strong academic foundation in Digital Marketing and practical experience in customer service, sales, and healthcare support. Proven ability to communicate effectively and engage with diverse communities while managing responsibilities independently. Demonstrated success in high-pressure environments and contributing positively to team dynamics. Seeking opportunities to leverage digital marketing expertise and social media skills to drive impactful results.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work history

Support Worker

The Orchards
Essex
02.2022 - 09.2025
  • Administered medication and assisted with daily living skills to enhance client autonomy.
  • Provided personalised care and support tailored to individual needs and preferences.
  • Fostered independence while ensuring safety and wellbeing of clients.
  • Documented client progress, maintaining accurate records in accordance with care plans.
  • Responded promptly to client enquiries, upholding high service standards.
  • Assisted in maintaining a clean environment to promote client health.

Care Worker

Greenwich Gardens
Derby
05.2018 - 12.2020
  • Delivered personal care, including dressing, hygiene, and eating support.
  • Conducted night checks to ensure patient safety and comfort.
  • Administered medication and monitored usage for compliance and effectiveness.
  • Delivered compassionate end-of-life care to terminally ill patients; eased their transition.
  • Talked and actively listened to service users to nurture trusted relationships.
  • Identified key client needs to develop targeted support programmes.

Sales Assistant

Company Name
Essex
01.2017 - 09.2017
  • Established strong relationships with regular customers, driving repeat business.
  • Maintained seamless store operations during peak hours by effectively managing high-pressure situations.
  • Provided detailed product information through proficient handling of incoming calls.
  • Gained insights into retail marketing strategies and store layout psychology.
  • Assisted customers in locating products while offering knowledgeable recommendations.
  • Resolved customer complaints and process issues through proactive problem-solving techniques.
  • Demonstrated ability to work efficiently under pressure, ensuring high service standards.

Volunteer Waitress

King's Land Church
Colchester, Essex
05.2015 - 05.2016
  • Handled cash transactions and answered incoming calls
  • Provided excellent customer service and support
  • Developed communication and time management skills
  • Maintained cleanliness and organisation of dining area to enhance guest satisfaction.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Improved customer satisfaction by providing efficient and friendly service.

Education

BA (Hons) - Digital Marketing

University of Derby
Derby
09.2017 - 08.2020

Level 3 Extended Diploma - Business

Colchester Institute
Colchester
09.2013 - 06.2017

7 GCSEs - Grades A–C

St Helen School
Colchester, Essex
09.2010 - 07.2013

Skills

  • Communication
  • Customer Service
  • Public Speaking
  • Relationship Building
  • Sales
  • IT Skills
  • Digital Marketing
  • Microsoft Office Suite
  • Google Workspace
  • Infographic Design
  • Marketing Content Creation
  • Social Media Management
  • Blog Content Creation
  • Teamwork
  • Leadership
  • Event Organisation
  • Report Management
  • Time Management
  • Dealing with vulnerable clients
  • Dementia care knowledge
  • reliable and trustworthy
  • Infection control knowledge
  • Professional boundaries understanding
  • Empathy for clients
  • Care planning

Hobbies and Internets

  • Spending quality time with my six younger siblings
  • Exploring and engaging with social media platforms
  • Travelling and meeting people from different backgrounds
  • Learning new languages and discovering new cultures

References

References available upon request.

Timeline

Support Worker

The Orchards
02.2022 - 09.2025

Care Worker

Greenwich Gardens
05.2018 - 12.2020

BA (Hons) - Digital Marketing

University of Derby
09.2017 - 08.2020

Sales Assistant

Company Name
01.2017 - 09.2017

Volunteer Waitress

King's Land Church
05.2015 - 05.2016

Level 3 Extended Diploma - Business

Colchester Institute
09.2013 - 06.2017

7 GCSEs - Grades A–C

St Helen School
09.2010 - 07.2013

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Grace Byamungu