Grace Avila

• Channel Backroom Support

- Assigned to do pre-qualification on the requirements given by the customer who are availing plan with Handset both First time applicant and Renewal before processing the request.

• Outbound Call

- Calling customer related on our concerns regarding on their given documents for availing Plan with handset such us; There's historic balance need to settle, out of stock the preferred handset, the delivery will be delayed ect...

- Once we processed their request and everything are good we will call again the customer for updating them about when they are going to receive their handset and the effectivity of the plan.

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
• Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
• Greeted and connected with every customer, recommending drinks and pastries.
• Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
• Engaged with customers to better understand needs and deliver excellent service.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Collaborated with team members to achieve target results.

• promotes a company's products or services through my marketing channels.
• Making a video related to the product to get the attentions of the customer to buy it.
• Search for the trending products to affiliate to have more sales and do honest review regarding on what will be the benefits of it.