Summary
Overview
Work history
Education
Skills
Timeline
Generic
Gowthaman Kathirgamanathan

Gowthaman Kathirgamanathan

Croydon,united kingdom

Summary

A multilingual professional with expertise in leadership competence, workplace mediation, and customer services excellence. Demonstrates technical proficiency and staff management skills, ensuring efficient order processing. Fluent in seven languages, including Tamil, English, Sinhala, Hindi, Malayalam, Telugu, and Malay. Committed to leveraging these competencies to drive organisational success and enhance customer satisfaction.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work history

Supervisor

Poundland
croydon, Croydon church street
12.2021 - 09.2024
  • Supervised daily operations to ensure smooth workflow and adherence to safety protocols.
  • Assisted in training new staff members on operational procedures and company policies.
  • Coordinated schedules and assigned tasks to team members to optimise productivity.
  • Monitored inventory levels and reported discrepancies to management for resolution.

Team leader

Standard Coating (M) SDN. BHD
pulau penang, Malaysia
12.2020 - 09.2021
  • Led team in implementing new production processes to enhance efficiency.
  • Mentored junior staff members by providing training and guidance on best practices.
  • Coordinated schedules and workflows to ensure timely completion of projects.
  • Facilitated communication between departments to resolve issues and improve collaboration.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Handled employee grievances professionally, minimising potential workplace disputes.

Team leader

Pen Apparel SDN BHD
pulau penang, Malaysia , pulau penang
04.2017 - 12.2019
  • Led team in achieving operational efficiency through effective workflow management.
  • Mentored junior staff to enhance skills and foster a collaborative environment.
  • Implemented process improvements that streamlined daily operations and reduced delays.
  • Coordinated with cross-functional teams to ensure seamless project execution and communication.

Tally Clark

Globel shipping and logistic PVT. LTD
Dubai investment park-1 (DIP-1), Dubai
06.2014 - 08.2016
  • Coordinated deliveries from suppliers; ensured the office was well-stocked at all times.
  • Managed appointments to facilitate efficient meeting schedules.
  • Liaised with suppliers, enabling timely delivery of office supplies.
  • Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
  • Assisted in customer satisfaction with swift handling of inquiries and complaints.
  • Sorted mail daily, ensuring prompt distribution to relevant parties.
  • Organised travel arrangements for senior staff, guaranteeing seamless business trips.
  • Updated company databases regularly for accurate record-keeping.

Sales assistant

Yaso Motors.
Jaffna, Srilanka , Sri lanka
02.2012 - 04.2014
  • Assisted customers by providing product information and suggestions to enhance their shopping experience.
  • Managed inventory levels by conducting regular stock checks and coordinating replenishment orders.
  • Developed strong relationships with customers to foster loyalty and encourage repeat business.
  • Trained new staff on operational procedures and customer service standards to ensure consistency.
  • Handled customer queries and complaints efficiently to maintain a positive store environment.
  • Maintained cleanliness and organisation of sales floor to create an inviting atmosphere for shoppers.
  • Trained new staff members, fostering a supportive working environment.
  • Assisted customers with product selection for optimal satisfaction.

Education

high school completed - commerce

Jaffna central college
Jaffna, Srilanka
01.2003 - 08.2011

Skills

  • Leadership competence
  • Workplace mediation
  • Customer services excellence
  • Technical proficiency
  • Staff management
  • Order processing
  • And, i can speak seven languages (Tamil, English, Sinhala Hindi, Malayalam, Telugu & Malay)

Timeline

Supervisor

Poundland
12.2021 - 09.2024

Team leader

Standard Coating (M) SDN. BHD
12.2020 - 09.2021

Team leader

Pen Apparel SDN BHD
04.2017 - 12.2019

Tally Clark

Globel shipping and logistic PVT. LTD
06.2014 - 08.2016

Sales assistant

Yaso Motors.
02.2012 - 04.2014

high school completed - commerce

Jaffna central college
01.2003 - 08.2011

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Gowthaman Kathirgamanathan