Gordon Harrower
Ormskirk,Lancashire
Summary
Dedicated professional with expertise in customer satisfaction improvement and ticketing system management. Skilled in self-checkout operations, inventory restocking, and up-selling techniques, demonstrating a strong ability to enhance sales performance. Proven track record of collaborative teamwork, contributing to efficient and effective service delivery.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Customer assistant
Marks & Spencer
Ormskirk, Lancanshire
06.2006 - Current
- Provided shopping advice and recipe ideas based on customer needs fostering an engaging shopping experience.
- Managed high-pressure situations with ease, ensuring customer satisfaction.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Handled cash and card transactions accurately, enhancing trust between business and clientele.
- Cross-sold related products at the point of purchase boosting overall sales volumes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Trained new associates on advising on appropriate handling of customer sales, stock control and food reduction policy.
Customer assistant
Marks & Spencer
Grimsby, North East Lincolnshire
11.2003 - 05.2005
- Assisted customers with product selection to ensure satisfaction.
- Provided excellent customer service to ensure repeat business.
- Provided fast checkout service with high levels of customer care and transaction speed.
Laboratory technician
Campden BRI
Chipping Campden, Gloucestershire
04.2000 - 06.2003
- Preformed the physical analysis of bakery products and their ingredients
- Followed procedures to for
- Designed a computer programme to measure
Education
Bachelor of Science with Honours - Food Science with Management
Robert Gordon University
09.1995 - 05.1999
A-Levels - Chemistry B, Physics E and A/S level Mathematics D
Itchen 6th Form College
Southampton 09.1992 - 05.1995
Skills
- Customer satisfaction improvement
- Ticketing system management
- Self-checkout operations
- Inventory restocking
- Up-selling techniques
- Collaborative teamwork
Affiliations
- I enjoy creating patchwork quilts and doing crosswords. Both of which keep my mind active,
Accomplishments
I have had several customers write to Head Office about my customer service skills and ideas for recipes. My manager has also said that I am often mentioned on the customer satisfaction feedback.
Timeline
Customer assistant
Marks & Spencer
06.2006 - Current
Customer assistant
Marks & Spencer
11.2003 - 05.2005
Laboratory technician
Campden BRI
04.2000 - 06.2003
Bachelor of Science with Honours - Food Science with Management
Robert Gordon University
09.1995 - 05.1999
A-Levels - Chemistry B, Physics E and A/S level Mathematics D
Itchen 6th Form College
09.1992 - 05.1995
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