Gokul Krishnan Gopalakrishnan Nair
London,United Kingdom
Summary
Results-driven retail and customer relationship professional with over 3 years of experience across sales, customer strategy, and retail management. Skilled in building strong customer relationships, driving sales growth, and managing day-to-day store operations. Proven ability to improve customer satisfaction and contribute to business success. Currently seeking to leverage experience in a dynamic and growth-focused organization.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Retail manager
Gloucester Luggage Limited
London, United Kingdom
2024.10 - Current
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Implemented innovative visual merchandising techniques which led to increased shopper interest.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Ensured smooth running of daily operations with efficient resource allocation.
- Developed strong relationships with suppliers, resulting in improved product availability.
- Managed inventory for smoother operations.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Provided coaching support for staff members which resulted in enhanced performances.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
Manager
Sainsbury's
London, United Kingdom
2022.10 - 2024.10
- Maintained inventory control, reduced stock shortages.
- Monitored health and safety measures for guaranteed compliance.
- Fostered a positive work environment with regular team-building activities.
- Worked on till operations efficiently reducing queues at the checkout.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
Sales executive
Reach On Ltd
London, United Kingdom
2021.09 - 2022.09
- Identified new business opportunities that enhanced growth potential of the company.
- Increased customer engagement by delivering high-quality product demonstrations.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
Customer relationship and Purchase Manager
Laughing Buddhas PVT.LTD
Thiruvananthapuram, India
2019.01 - 2021.01
- Improved inventory control practices, reduced stock wastage significantly.
- Implemented risk management procedures in purchasing activities to minimise financial losses.
- Assessed supplier performance through regular reviews and feedback sessions.
- Reduced supplier costs by negotiating better trade agreements.
- Handled customer queries, resulting in improved customer relationship management.
- Implemented new technologies for improved customer relationship management.
- Implemented CRM systems, improving customer relationship management.
Marketing trainee
Beacon Projects
Thiruvananthapuram, India
2016.06 - 2017.06
- Boosted social media engagement by creating compelling content for various platforms.
- Assisted in the planning and execution of successful product launches for increased sales.
Education
Bachelor of Business Administration -
William Carey University
India /2012 - /2015
Master of Business Administration -
Ulster University
London 2021.05 - 2022.05
Skills
- Retail space planning
- Supplier relationship maintenance
- Results-Driven approach
- Strong negotiator
- Stock management techniques
- Product knowledge expertise
- Loss prevention techniques
- Brand awareness cultivation
- Data analysis competency
- Decision-Making prowess
- Staff training programmes implementation
- Inventory control understanding
Timeline
Retail manager
Gloucester Luggage Limited
2024.10 - Current
Manager
Sainsbury's
2022.10 - 2024.10
Sales executive
Reach On Ltd
2021.09 - 2022.09
Master of Business Administration -
Ulster University
2021.05 - 2022.05
Customer relationship and Purchase Manager
Laughing Buddhas PVT.LTD
2019.01 - 2021.01
Marketing trainee
Beacon Projects
2016.06 - 2017.06
Bachelor of Business Administration -
William Carey University
/2012 - /2015