Gokul Raj
High Street,Newham
Summary
Inspiring speaker enthusiastic about motivating professionals to pursue ongoing development. Leads sessions and coordinates training activities based on organisational needs. Approachable, encouraging and informative leader adapts to different situations and environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Store Representative / Buddy Trainer
Nando's
London Middlesex Street
02.2022 - Current
- Coordinated working interviews and on-site skill evaluations to support the recruitment process.
- Engaged professionals in industry-specific knowledge, techniques, and methodologies.
- Formulated training and development programs for new recruits to capture measurable improvements and achieve key organizational objectives.
- Monitored employee progress, providing feedback to management on additional training requirements.
- Attended meetings with other store representatives to review statistics based on Employee Net Promoter Score (eNPS) and propose new strategies to improve it.
- Created a page where employees can anonymously share their ideas, suggestions and concerns regarding the restaurant
Customer Service Executive
Surya Solar
, Kerala
10.2019 - 07.2021
- Solving basic queries of clients related to the product.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Maintained working knowledge of available products and services.
- Responded to and summarised customer complaints and feedback.
- Updated account information after customer calls for well-maintained data accuracy.
- Ensured all revenue opportunities are maximized and targets are achieved in communication with customers.
- Attended 30-40 customers per day and delivered premium client experience in line with brand principles.
Music Composer & Producer
Freelance
Kerala, India
01.2019 - Current
- Maintained private studio, managing and producing multiple client requests.
- Produced high-quality recording, mixing, and mastering in my private studio.
- Experimented with different instruments and sounds to achieve desired effects.
- Collaborated with performers and producers to produce required sounds.
- Scheduled and managed entire recording processes, mixing, and editing to meet tight deadlines.
- Reviewed completed production work, providing detailed constructive feedback to inspire creative excellence.
Education
Master's - Business Analytics
University of Essex
10.2021 - 10.2022
Diploma of Higher Education - Music Engineering
AUM STUDIOS
Thrissur,Kerala 07.2018 - 07.2019
Bachelor's - Computer Science Engineering
Vidya Academy Of Science and Technology
Thrissur,Kerala 06.2014 - 05.2018
Skills
- Microsoft Excel
- SQL
- Client engagement
- Sound engineering
- Logic Pro X
References
1. Marija Kaziliunaite
Email: marijak@nandos.co.uk
Phone: +447456065755
2. Manju Hareendran
Email: manager@suryasolar.net
Phone: +91 8111925178
Timeline
Store Representative / Buddy Trainer
Nando's
02.2022 - Current
Master's - Business Analytics
University of Essex
10.2021 - 10.2022
Customer Service Executive
Surya Solar
10.2019 - 07.2021
Music Composer & Producer
Freelance
01.2019 - Current
Diploma of Higher Education - Music Engineering
AUM STUDIOS
07.2018 - 07.2019
Bachelor's - Computer Science Engineering
Vidya Academy Of Science and Technology
06.2014 - 05.2018