GNEBA N' GUESSAN
Edinburgh,UK
Summary
Detail-oriented compliance specialist with strong workflow prioritisation and effective communication. Utilises logical decision-making to enhance customer satisfaction and ensure accuracy in all tasks. Skilled in MS Office and numerical analysis, fluent in French, committed to driving organisational success and efficiency.
Overview
31
31
years of professional experience
Work history
Partner Specialist
Broadcom
Glasgow, Scotland
2022.05 - 2026.07
- Delivered comprehensive support to channel partners, addressing complex technical and non-technical issues related to VMware and Broadcom products (Symantec, CA, and Mainframe).
- Provided pre-sales assistance, enabling partners with the tools and knowledge to drive sales and enhance product adoption.
- Actively identified and pursued revenue opportunities by overseeing outreach for renewals and new business opportunities.
- Coordinated efforts to ensure partners were well-equipped with the right resources and training, enabling them to sell and support Broadcom and VMware products effectively.
- Worked closely with partners to provide the necessary information for accurate quote creation and smooth order processing.
- Acted as a liaison between partners and internal Broadcom teams, ensuring the timely resolution of various technical and operational challenges.
- Resolved complex issues with proactive problem-solving measures.
Account Manager
Sitel UK
Edinburgh, Midlothian
2020.07 - 2022.02
- Navigate through multiple complex computer systems simultaneously.
- Document pertinent information in contact tracing forms while adhering to protocol to completeness, timeliness, and frequency.
- Maintain patient confidentiality and ensure that information is collected in line with local data privacy and confidentiality standards.
- Evaluate the risk related to client status before Onboarding.
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Manage over 50 customer calls per day.
Supervisor Leader
Pret A Manger
Edinburgh, Midlothian
2008.06 - 2020.11
- Balanced and reconciled transactions to produce accurate financial records.
- Supervised staff of 7, on high street, for busy shop in Edinburgh and generated £96,000 in monthly revenues.
- Managed clients' complaints through every channel phone calls/ emails and effectively ensured complaints are solved
- Consistently achieved 100% in secret shop results for excellent customer service.
- Managed staff rotas, planning workloads effectively and strategically.
Control Manager
CADEFINANCE (Microcredit)
Abidjan
2000.03 - 2004.04
- Monitored staff organisation and suggested improvements to daily functionality.
- Established branch performance metrics.
- Ensured general ledger accounts are reconciled on time.
- Performed timely and accurate financial reporting
- Increased sales by 10%
- Enhanced data integrity with rigorous control measures.
- Fostered a culture of transparency in reporting and communication practices.
Junior Accountant
BIAO Bank
Abidjan
1995.08 - 1995.09
- Provided supporting analysis for accounts payable to improve company productivity and profitability.
- Posted journal of entries
- Assisted in updating financial statements
- Increased sales by 15%
Education
Master of Arts - International Business With French
University of Edinburgh
Edinburgh, EDHBachelor of Arts - Business Administration
ESSEC-Cergy
Paris, FranceHigh School Diploma - Business with Languages
Edinburgh College (former Edinburgh's Telford College)
Edinburgh, EDHSkills
- Compliance requirements
- Prioritising workflows
- Excellent communication skills
- Logical decision-making ability
- Customer-focused
- Accuracy to detail
- Knowledgeable of MS Office products
- Excellent numerical skills
- Fluently in French
ADDITIONAL INFORMATION
- Member of Tandem languages group Edinburgh University: October 2019 - June 2020
- Task Performed: Meetings/Chats with students who desired to enhance the French language.
- Member of Edinburgh University digital Ambassador: October 2019 - June 2020
- Tasks performed: Enhanced elderly people's digital literacy such as online shopping, online prescriptions, and paying bills.
Timeline
Partner Specialist
Broadcom
2022.05 - 2026.07
Account Manager
Sitel UK
2020.07 - 2022.02
Supervisor Leader
Pret A Manger
2008.06 - 2020.11
Control Manager
CADEFINANCE (Microcredit)
2000.03 - 2004.04
Junior Accountant
BIAO Bank
1995.08 - 1995.09
High School Diploma - Business with Languages
Edinburgh College (former Edinburgh's Telford College)
Bachelor of Arts - Business Administration
ESSEC-Cergy
Master of Arts - International Business With French
University of Edinburgh