GNEBA N'GUESSAN

• Delivered comprehensive support to channel partners, addressing complex technical and non-technical issues related to VMware and Broadcom products (Symantec, CA, and Mainframe).
• Provided pre-sales assistance, enabling partners with the tools and knowledge to drive sales and enhance product adoption.
• Actively identified and pursued revenue opportunities by overseeing outreach for renewals and new business opportunities.
• Coordinated efforts to ensure partners were well-equipped with the right resources and training, enabling them to sell and support Broadcom and VMware products effectively.
• Worked closely with partners to provide the necessary information for accurate quote creation and smooth order processing.
• Acted as a liaison between partners and internal Broadcom teams, ensuring the timely resolution of various technical and operational challenges.

• Resolved complex issues with proactive problem-solving measures.

Navigate through multiple complex computer systems simultaneously.

• Document pertinent information in contact tracing forms while adhering to protocol to completeness, timeliness, and frequency.
• Maintain patient confidentiality and ensure that information is collected in line with local data privacy and confidentiality standards.
• Evaluate le risk related to client status before Onboarding.
• Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
• Manage over 50 customer calls per day.

• Balanced and reconciled transactions to produce accurate financial records.
• Supervised staff of 7, on high street, for busy shop in Edinburgh and generated £96,000 in monthly revenues.
• Managed clients' complaints through every channel phone calls/ emails and effectively ensure complaints are solved
• Consistently achieved 100% in secret shop results for excellent customer service.
• Managed staff rotas, planning workloads effectively and strategically.

• Monitored staff organisation and suggested improvements to daily functionality.
• Established branch performance metrics.
• Ensured general ledger accounts are reconciled on time.
• Performed timely and accurate financial reporting
• Increased sales by 10%"
• Enhanced data integrity with rigorous control measures.
• Fostered culture of transparency in reporting and communication practices.

• Provided supporting analysis for accounts payable to improve company productivity and profitability.
• Posted journal of entries
• Assisted in updating financial statements
• Increased sales by 15%"