Gnanakapilan Kirubakaran
Townhill,Swansea
Summary
Accomplished professional with expertise in decisive decision-making, communication excellence, and budgeting proficiency. Demonstrates strong leadership proficiency and motivational mastery, driving productivity improvement strategies and effective goal setting. Adept in risk assessment knowledge, finance management, and training and development. Committed to knowledge sharing to foster team growth and success.
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Shop Manager
Penlan express
Penlan, swansea
11.2018 - Current
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Boosted overall sales performance through the implementation of effective merchandising strategies.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
Team leader
Tesco Express
High Wycombe, Buckinghamshire
08.2018 - 07.2020
- Encouraged open communication, fostering a positive work culture.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Improved customer satisfaction through close collaboration with the team.
- Reduced staff turnover with an effective motivation strategy.
- Introduced innovative solutions which maximised output without compromising quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Represented organisations at seminars, conferences and business events.
Customer service assistant
Tesco Express
High Wycombe, Buckinghamshire
12.2017 - 08.2018
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Offered helpful advice on product selection, leading to increased sales.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
ESOL - english
Amersham wycombe college
unitedkingdom 01.2013 - 06.2015
Skills
- Decisive decision-making
- Communication excellence
- Budgeting proficiency
- Knowledge sharing
- Leadership proficiency
- Risk assessment knowledge
- Motivational mastery
- Goal setting expertise
- Productivity improvement strategy
- Training and Development
- Finance management
Affiliations
- listening audio books
- long drive
Languages
English
Fluent
Tamil
Native
Timeline
Shop Manager
Penlan express
11.2018 - Current
Team leader
Tesco Express
08.2018 - 07.2020
Customer service assistant
Tesco Express
12.2017 - 08.2018
ESOL - english
Amersham wycombe college
01.2013 - 06.2015
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