Glyn Davies
Solihull,West Midlands
Summary
Experienced customer service professional with seven years in the industry, including extensive barista training and a proven track record of delivering exceptional customer experiences. Highly adaptable, with strong communication and problem-solving skills, consistently achieving key performance indicators (KPIs) such as efficiency targets and high customer satisfaction scores. Proficient in numerical analysis and computer operations, ensuring accuracy in transactions and daily tasks. Recognized for strong organizational abilities, time management, and the ability to thrive in fast-paced environments while maintaining high service standards. Committed to continuous improvement and enhancing overall team performance and customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Night shift worker
Waitrose
Solihull , West Midlands
10.2024 - Current
- Ensured timely replenishment of stock, keeping best-selling items readily available.
- Worked flexibly over different shifts including nights and weekends when required.
- Managed stock deliveries efficiently for seamless replenishment of shop merchandise.
- Fostered a positive work culture amongst night staff, boosting productivity levels.
Server
Dishoom
05.2022 - 09.2024
- Developed an efficient system for efficiently handling customer orders during peak hours
- Memorised the menu and effectively communicated it to customers
- Received Barista training as part of the role
- Effectively responded to and resolved customer questions, concerns, and complaints, providing optimal solutions and reporting issues to the line manager
Retail Assistant
Marks & Spencer
08.2019 - 05.2022
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Assisted in stock replenishment to maintain store appearance.
- Supported team members for improved operational efficiency.
Retail Shift Manager
One Stop
05.2017 - 06.2018
- Delegated tasks effectively for smooth store operations.
- Facilitated efficient cash handling to prevent discrepancies.
- Managed shift schedules, ensuring coverage during peak hours.
- Collaborated with management for effective decision making.
Education
Diploma - Media Studies
Stratford University
United Kingdom 09.2015 - 07.2019
Skills
- Adaptability
- Barista Training
- Communication Skills
- Computer Skills
- Customer Service
- Effective Decision Making
- Numerical Skills
- Organizational Skills
- Personal Presentation
- Problem-Solving
- Time Management
Accomplishments
- Completed night shift roles
- Received Barista training
- 1 year Shift manager experience
- 7 years in total customer service experience
References
References available upon request.
Timeline
Night shift worker
Waitrose
10.2024 - Current
Server
Dishoom
05.2022 - 09.2024
Retail Assistant
Marks & Spencer
08.2019 - 05.2022
Retail Shift Manager
One Stop
05.2017 - 06.2018
Diploma - Media Studies
Stratford University
09.2015 - 07.2019
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