Gloria Nhemachena
Alexandria,West Dunbartonshire
Summary
Compassionate and empathetic professional with a strong background in counselling, care, and customer-facing roles. Registered with BACP as a counsellor and SSSC as a professional carer. Experience in face-to-face and remote counselling. Known for being empathetic, gentle, with a proven ability to build trust, support individuals from all walks of life, and maintain dignity and confidentiality. Adaptable and able to remain calm under pressure.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Counsellor
Crisis Erskine
Erskine, Renfrewshire
2024.04 - Current
- Deliver face-to-face and remote counselling using a person-centred approach.
- Establish asupportive and safe environment that allows clients to explore their concerns.
- Maintain high standards of confidentiality, following the organisation's safeguarding procedures.
- Explain contracts to clients in detail before commencing sessions.
- Write clinical notes to track client progress and keep them safe, adhering to the organisation's policy and GDPR.
- Submit audit sheets at the end of each month.
- Attend supervision as required by BACP
- Responsible for continuous learning and personal development.
Professional Carer
Cera Care
Argyll and Bute, Argyll and Bute
2019.04 - Current
- Provide person-centred care to vulnerable adults in their own homes, promoting independence, health, and well-being.
- Assist with daily tasks such as personal care, meal preparation, and administering medication.
- Provide emotional support and companionship.
- Identify and report any safeguarding issues, risks, and hazards while maintaining high standards of confidentiality and dignity.
- Provide accurate reports after each visit and liaise with other relevant professionals such as district nurses and pharmacists.
Receptionist
Interior Variations & Trading PVT LTD (Zimbabwe)
Harare, Zimbabwe
2009.01 - 2013.12
- Welcomed customers in person and on telephone.
- Answered queries and scheduled appointments.
- Organised records, including customer details, job orders, collection and delivery dates.
- Handled payments and liaised with upholsterers to pass on customer requests and job details.
- Took on other office duties when required.
Education
Higher National Diploma - Counselling
The Spark
Glasgow, Glasgow City 2023.08 - 2025.04
Higher National Certificate - Counselling
West College Scotland
Paisley, Renfrewshire 2022.08 - 2023.04
Professional Development Award - Online and Telephone Counselling
The Spark
Glasgow 2023.08 - 2025.03
Diploma - Marketing
Speciss College
Zimbabwe 2014.01 - 2014.11
Bachelor of Arts 2.1 - Language and Literature
University of Zimbabwe
Zimbabwe 2004.08 - 2007.09
Certificate of Higher Education - Computer Driving Licence
Carrier Guidance
Zimbabwe 2004.04 - 2004.09
Skills
- Excellent verbal and listening skills
- Strong interpersonal skills
- Ability to work and remain calm under pressure
- Observing and reporting health changes
- Maintaining accurate records and safe filing
- Problem solving
- Attention to detail and nonverbal cues
- Able to work on own initiative and as part of a team
Languages
English
Fluent
Certification
Driver's License
References
References available upon request.
Timeline
Counsellor
Crisis Erskine
2024.04 - Current
Higher National Diploma - Counselling
The Spark
2023.08 - 2025.04
Professional Development Award - Online and Telephone Counselling
The Spark
2023.08 - 2025.03
Higher National Certificate - Counselling
West College Scotland
2022.08 - 2023.04
Professional Carer
Cera Care
2019.04 - Current
Diploma - Marketing
Speciss College
2014.01 - 2014.11
Receptionist
Interior Variations & Trading PVT LTD (Zimbabwe)
2009.01 - 2013.12
Bachelor of Arts 2.1 - Language and Literature
University of Zimbabwe
2004.08 - 2007.09
Certificate of Higher Education - Computer Driving Licence
Carrier Guidance
2004.04 - 2004.09