Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic

Gloria Nhemachena

Alexandria,West Dunbartonshire

Summary

Compassionate and empathetic professional with a strong background in counselling, care, and customer-facing roles. Registered with BACP as a counsellor and SSSC as a professional carer. Experience in face-to-face and remote counselling. Known for being empathetic, gentle, with a proven ability to build trust, support individuals from all walks of life, and maintain dignity and confidentiality. Adaptable and able to remain calm under pressure.

Overview

17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Counsellor

Crisis Erskine
Erskine, Renfrewshire
04.2024 - Current
  • Deliver face-to-face and remote counselling using a person-centred approach.
  • Establish asupportive and safe environment that allows clients to explore their concerns.
  • Maintain high standards of confidentiality, following the organisation's safeguarding procedures.
  • Explain contracts to clients in detail before commencing sessions.
  • Write clinical notes to track client progress and keep them safe, adhering to the organisation's policy and GDPR.
  • Submit audit sheets at the end of each month.
  • Attend supervision as required by BACP
  • Responsible for continuous learning and personal development.

Professional Carer

Cera Care
Argyll and Bute, Argyll and Bute
04.2019 - Current
  • Provide person-centred care to vulnerable adults in their own homes, promoting independence, health, and well-being.
  • Assist with daily tasks such as personal care, meal preparation, and administering medication.
  • Provide emotional support and companionship.
  • Identify and report any safeguarding issues, risks, and hazards while maintaining high standards of confidentiality and dignity.
  • Provide accurate reports after each visit and liaise with other relevant professionals such as district nurses and pharmacists.

Receptionist

Interior Variations & Trading PVT LTD (Zimbabwe)
Harare, Zimbabwe
01.2009 - 12.2013
  • Welcomed customers in person and on telephone.
  • Answered queries and scheduled appointments.
  • Organised records, including customer details, job orders, collection and delivery dates.
  • Handled payments and liaised with upholsterers to pass on customer requests and job details.
  • Took on other office duties when required.

Education

Higher National Diploma - Counselling

The Spark
Glasgow, Glasgow City
08.2023 - 04.2025

Higher National Certificate - Counselling

West College Scotland
Paisley, Renfrewshire
08.2022 - 04.2023

Professional Development Award - Online and Telephone Counselling

The Spark
Glasgow
08.2023 - 03.2025

Diploma - Marketing

Speciss College
Zimbabwe
01.2014 - 11.2014

Bachelor of Arts 2.1 - Language and Literature

University of Zimbabwe
Zimbabwe
08.2004 - 09.2007

Certificate of Higher Education - Computer Driving Licence

Carrier Guidance
Zimbabwe
04.2004 - 09.2004

Skills

  • Excellent verbal and listening skills
  • Strong interpersonal skills
  • Ability to work and remain calm under pressure
  • Observing and reporting health changes
  • Maintaining accurate records and safe filing
  • Problem solving
  • Attention to detail and nonverbal cues
  • Able to work on own initiative and as part of a team


Languages

English
Fluent

Certification

Driver's License

References

References available upon request.

Timeline

Counsellor

Crisis Erskine
04.2024 - Current

Higher National Diploma - Counselling

The Spark
08.2023 - 04.2025

Professional Development Award - Online and Telephone Counselling

The Spark
08.2023 - 03.2025

Higher National Certificate - Counselling

West College Scotland
08.2022 - 04.2023

Professional Carer

Cera Care
04.2019 - Current

Diploma - Marketing

Speciss College
01.2014 - 11.2014

Receptionist

Interior Variations & Trading PVT LTD (Zimbabwe)
01.2009 - 12.2013

Bachelor of Arts 2.1 - Language and Literature

University of Zimbabwe
08.2004 - 09.2007

Certificate of Higher Education - Computer Driving Licence

Carrier Guidance
04.2004 - 09.2004
Gloria Nhemachena