Riley Astrup
Cambridgeshire
Summary
Service Manager with experience leading community services across Cambridgeshire. Experienced in volunteer management, service development and partnership working with NHS, local authority and community organisations. Passionate about improving services and helping people access support they need.
Overview
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work history
Service Manager
Cambridgeshire Deaf Association
Cambridgeshire
2024.10 - 2026.07
- Lead strategic and operational delivery of a county-wide community support service reaching 4,000+ individuals annually through a network of 70+ volunteers across 30+ locations.
- Manage recruitment, onboarding, training, safeguarding and ongoing support for volunteers, ensuring high-quality service delivery and positive volunteer engagement.
- Develop and maintain partnerships with NHS Audiology departments, commissioners, local authorities, universities and community organisations to strengthen referral pathways and improve access to support.
- Lead service monitoring, evaluation and reporting activities, using data and user feedback to demonstrate impact, inform decision-making and support continuous service improvement.
- Contribute to funding applications, commissioner reporting and stakeholder engagement activities, supporting service sustainability and future growth.
- Supported fundraising initiatives by introducing direct debit donation pathways and analysing donation trends to inform future fundraising activity.
- Played a key role in the implementation of a new CRM platform, helping redesign data collection processes, improve reporting capabilities and strengthen outcome measurement.
- Drive service development and community engagement initiatives, identifying unmet need and creating opportunities to improve accessibility, inclusion and social connection for local communities.
- Developed and relaunched the organisation's community newsletter and support the creation of social media and promotional content to improve engagement, increase awareness and strengthen community connections.
- Coordinate workshops, training opportunities and research partnerships with external organisations, including NHS partners and University of Cambridge, to support learning, engagement and service development.
Area Lead
Cambridgeshire Deaf Association
Fenland & Huntingdonshire
2023.10 - 2024.10
- Coordinated 15 monthly hearing aid drop-in sessions, facilitating smooth operations and volunteer collaboration.
- Supported recruitment and onboarding of volunteers, guiding adherence to organisational policies during sessions.
- Identified and engaged potential community partners, strengthening programme effectiveness and community integration.
- Conducted basic hearing aid maintenance, including cleaning and battery replacement, following hygiene standards.
- Built trusted relationships with clients, volunteers and community partners to improve access to local hearing support services.
Assistant Manager
Olmo Lounge
Huntingdon
2021.10 - 2023.10
- Interviewed, hired and trained staff to maintain hospitality standards.
- Ensured high and consistent levels of customer service.
- Managed stock control and ordering.
- Acted as Community Champion organising local fundraising events.
Assistant Manager
The Cambridgeshire Hunter
St Neots
2021.04 - 2021.10
- Supported day-to-day operations in a busy hospitality environment.
- Managed cash handling and closing procedures as keyholder.
- Maintained customer service and safety standards during COVID restrictions.
Retail Security Officer
Cordant Security
St Ives
2020.08 - 2021.04
- Monitored CCTV and maintained safety protocols for customers and staff.
- Completed incident reporting and communicated with management and authorities when required.
Assistant Manager
The Antelope Pub
High Wycombe
2017.02 - 2020.07
- Progressed internally from Bartender to Bar Supervisor and then Assistant Manager, reflecting strong performance and leadership development.
- Supervised staff, rotas and daily operations in a busy venue.
- Managed stock control, cash handling and closing procedures.
Student Ambassador
Buckinghamshire New University
High Wycombe
2015.10 - 2016.11
- Facilitated campus tours for prospective students.
- Assisted university staff and prospective students and parents during tours and student visit days by answering questions and providing information.
Education
Bachelor of Science - Criminological Psychology
Buckinghamshire New University
High Wycombe 2015.09 - 2018.01
Skills
- Volunteer Management
- Team Leadership
- Service Development
- Partnership Development
- Community Engagement
- Stakeholder Engagement
- Project Management
- Adult Safeguarding
Certification
- Adult Safeguarding (Level 3) - May 2026
- Emergency First Aid at Work - March 2025
- British Sign Language (BSL) Level 1 - June 2025
- British Sign Language (BSL) Level 2 - July 2026
Timeline
Service Manager
Cambridgeshire Deaf Association
2024.10 - 2026.07
Area Lead
Cambridgeshire Deaf Association
2023.10 - 2024.10
Assistant Manager
Olmo Lounge
2021.10 - 2023.10
Assistant Manager
The Cambridgeshire Hunter
2021.04 - 2021.10
Retail Security Officer
Cordant Security
2020.08 - 2021.04
Assistant Manager
The Antelope Pub
2017.02 - 2020.07
Student Ambassador
Buckinghamshire New University
2015.10 - 2016.11
Bachelor of Science - Criminological Psychology
Buckinghamshire New University
2015.09 - 2018.01