Riley Astrup
Cambridgeshire
Summary
Service Manager responsible for delivering community hearing support services across Cambridgeshire. Experienced in volunteer management, partnership working and coordinating services across multiple community locations. Passionate about improving access to support for people living with hearing loss.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work history
Service Manager
Cambridgeshire Deaf Association
Cambridgeshire
2024.10 - 2026.03
- Lead the county-wide Hearing Help service supporting over 4,000 individuals annually, coordinating volunteers, partnerships and community services across Cambridgeshire.
- Manage and support a network of 70+ volunteers delivering services across 30+ locations, overseeing recruitment, onboarding, training, safeguarding and retention.
- Led volunteer engagement and recognition initiatives, organising gatherings and providing communication and support to enhance retention and foster a positive volunteering culture.
- Use lived experience of hearing loss to strengthen communication and engagement with service users.
- Developed partnerships with NHS Audiology services and community organisations, creating integrated care pathways that improved service delivery for users.
- Collaborated with NHS partners on funding bids, securing resources that ensured long-term sustainability of services.
- Work with charities and community organisations to improve referral pathways and strengthen community engagement.
- Oversee service delivery across multiple community locations, ensuring consistent quality and positive service user experiences.
- Developed and improved volunteer recruitment and onboarding processes, including DBS checks, references, safeguarding compliance and training pathways.
Area Lead
Cambridgeshire Deaf Association
Fenland & Huntingdonshire
2023.10 - 2024.10
- Coordinated 15 monthly hearing aid drop-in sessions, facilitating smooth operations and volunteer collaboration.
- Supported recruitment and onboarding of volunteers, guiding adherence to organisational policies during sessions.
- Identified and engaged potential community partners, strengthening programme effectiveness and community integration.
- Conducted basic hearing aid maintenance, including cleaning and battery replacement, following hygiene standards.
- Demonstrated empathy and understanding of challenges faced by individuals living with hearing loss.
Assistant Manager
Olmo Lounge
Huntingdon
2021.10 - 2023.10
- Interviewed, hired and trained new employees up to high standards of hospitality the company expected.
- Ensured high and consistent standards of customer service.
- Fostered Lounge image through targeted promotions, increasing guest engagement.
- Maintained and controlled wet stock levels through weekly counts and efficient ordering.
- Ensured that the restaurant adheres to pertinent Health and Safety regulations.
- Created cocktails and hot beverages to meet specific standards.
- Acted as Community Champion, engaging with local community to organise fundraising events.
Assistant Manager
The Cambridgeshire Hunter
St Neots
2021.04 - 2021.10
- Supported team operations by collaborating with management to maintain productivity levels.
- Assisted in securing premises as keyholder to ensure safety and compliance.
- Provided high-quality beverages to customers consistently.
- Conducted weekly beer line-cleaning to uphold draft quality standards.
- Fostered a friendly and welcoming atmosphere for both new and returning customers.
- Operated tills and completed end-of-day cash reconciliation.
- Maintained thorough understanding of safety and sanitation protocols during COVID-19 restrictions.
- Managed and developed engaging social media content for the business.
Retail Security Officer
Cordant Security
St Ives
2020.08 - 2021.04
- Maintained safety protocols within shopping environment for customers and staff.
- Assisted customers with inquiries and ensured high levels of service.
- Monitored CCTV footage to identify and prevent criminal activities.
- Communicated with management and local authorities as needed.
- Completed incident reports and shift documentation regularly.
Assistant Manager
The Antelope Pub
High Wycombe
2017.02 - 2020.07
- Progressed internally from Bartender to Bar Supervisor and then Assistant Manager, reflecting strong performance and leadership development.
- Supervised staff performance, rotas, and breaks, supporting day-to-day operations in a busy licensed venue.
- Held keyholder responsibilities, including opening and closing procedures, cash handling, and end-of-day reconciliations.
- Managed stock control and inventory checks, identifying discrepancies and coordinating ordering needs.
- Maintained high standards of customer service, cleanliness, safety, and compliance.
- Represented the venue at Pubwatch meetings, contributing to improved staff and customer safety.
Student Ambassador
Buckinghamshire New University
High Wycombe
2015.10 - 2016.11
- Facilitated campus tours for prospective students.
- Assisted university staff and prospective students and parents during tours and student visit days by answering questions and providing information.
- Cultivated relationships with guests to enhance their experience.
Education
Bachelor of Science - Criminological Psychology
Buckinghamshire New University
High WycombeSkills
- Leadership
- Volunteer Management
- Recruitment & Onboarding
- Partnership Development
- Community Engagement
- Safeguarding
- Programme Delivery
- Microsoft 365
Certification
- Emergency First Aid at Work - March 2025
- Adult Safeguarding - May 2025
- British Sign Language (BSL) Level 1 - June 2025
- British Sign Language (BSL) Level 2 - In Progress
Timeline
Service Manager
Cambridgeshire Deaf Association
2024.10 - 2026.03
Area Lead
Cambridgeshire Deaf Association
2023.10 - 2024.10
Assistant Manager
Olmo Lounge
2021.10 - 2023.10
Assistant Manager
The Cambridgeshire Hunter
2021.04 - 2021.10
Retail Security Officer
Cordant Security
2020.08 - 2021.04
Assistant Manager
The Antelope Pub
2017.02 - 2020.07
Student Ambassador
Buckinghamshire New University
2015.10 - 2016.11
Bachelor of Science - Criminological Psychology
Buckinghamshire New University