GLADYS KELECHI UMELO
Bristol,Bristol
Summary
Passionate and dedicated care support worker with years of experience providing compassionate support to the elderly, adults, and children with complex needs. Known for delivering high-quality care with a focus on patient safety and comfort. Skilled in patient management, healthcare protocols, and effective communication. Driven by a commitment to enhancing patient well-being through comprehensive support and empathetic care. Caring professional with strong background in providing emotional and practical support to individuals with diverse needs. Experienced in assisting with daily living activities, administering medication, and facilitating community engagement. Compassionate and patient, with focus on promoting independence and enhancing quality of life.
Overview
16
16
years of professional experience
Work History
Support Worker
Safehands Recruitment Ltd
Bristol, Bristol
2024.12 - Current
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Documented client behaviours, activity engagement, skills development, and notable incidents to inform care strategies.
- Maintained comprehensive client records on progress, interventions, and condition changes to support continuous care improvement.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
- Coordinated with healthcare professionals to align care services, promoting a holistic approach to client health.
Care Assistant
Karia Care
Barking, London
2023.11 - 2026.04
- Delivering exemplary care to elderly patients with mental health disorders, such as dementia
- Assisted with daily care, including personal hygiene and mental stimulation, to enhance overall well-being.
- Maintaining accurate documentation related to patient care and ensuring compliance with policies
- Ensured safety by maintaining cleanliness and organisation in communal and personal spaces.
- Created a supportive care environment and introduced innovative techniques to aid recovery
- Collaborating with healthcare team for effective patient care delivery.
- Assisted patients with daily living activities, including dressing and eating, to improve comfort.
- Supported personal care tasks to promote hygiene and cleanliness among patients.
- Maintaining a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Documented daily observations accurately to monitor resident progress over time.
Support Worker
Highview Care & School
2017.06 - 2023.10
- Assisted clients with daily living activities, including feeding, bathing, and dressing
- Monitored client well-being and supported medication routines
- Managed daily schedules for children, ensuring a balanced routine of activities, meals, and rest
- Observed and documented child behavior for potential concerns
- Participated in regular team meetings, enhancing quality of care provided.
- Supported daily living skills training which increased client self-sufficiency.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assured safety measures were met to prevent falls or accidents.
Health Care Assistant
Angel's Care Solution
Barking, London
2022.12 - 2023.05
- Provided high-quality, person-centred care, including personal hygiene, mobility assistance, and meal preparation
- Assisted with medications and ensured accurate record-keeping for patient wellbeing
- Supported light household tasks and always maintained client confidentiality
- Documented and reported incidents in line with company procedures
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Provided basic health education to patients for proper self-care post discharge.
Care Assistant
Uzonna Hospital
Owerri, Nigeria
2013.08 - 2017.03
- Provided comprehensive patient care by assisting with personal hygiene, feeding, and mobility needs
- Supported medical staff in monitoring patients' conditions and maintaining accurate records
- Ensured the cleanliness and upkeep of patient rooms and hospital facilities to promote a hygienic environment
- Assisted with the preparation and serving of meals, ensuring dietary requirements were met
- Delivered compassionate companionship to patients, fostering a supportive and comforting atmosphere
- Complied with hospital policies and procedures to maintain patient confidentiality and safety
- Respected privacy and dignity of each resident during provision of care services.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Business Owner
Baby Shop
Lagos, Nigeria
2010.08 - 2013.06
- Operated a successful baby shop, managing inventory, accounts, and vendor relationships
- Sold a variety of products, including baby clothes, toys, and school supplies
- Handled all aspects of the business, from purchasing to customer service
- Resolved complex business problems by utilising analytical skills.
- Coordinated staff training for improved productivity and customer service.
- Collaborated with sales team, achieved robust sales growth year on year.
- Innovated product offerings based on customer feedback and market analysis.
- Developed strategic business plans for long-term growth.
- Organised networking events to build industry connections and partnerships.
- Managed daily operations to ensure smooth running of the business.
Education
NVQ Level 3 - Health and Social Care
Academy for Health and Fitness
Bristol2025-01
Bachelor's degree - Estate Management
Abia State University
Abia State, Nigeria2011-01
GCSE -
West African Examination Council
Nigeria2003-01
Skills
- Patient interaction
- Client relationship management
- Crisis management
- Emotional support
- Record-keeping
- Care coordination
Timeline
Support Worker
Safehands Recruitment Ltd
2024.12 - Current
Care Assistant
Karia Care
2023.11 - 2026.04
Health Care Assistant
Angel's Care Solution
2022.12 - 2023.05
Support Worker
Highview Care & School
2017.06 - 2023.10
Care Assistant
Uzonna Hospital
2013.08 - 2017.03
Business Owner
Baby Shop
2010.08 - 2013.06
NVQ Level 3 - Health and Social Care
Academy for Health and Fitness
Bachelor's degree - Estate Management
Abia State University
GCSE -
West African Examination Council