GLADYS AHAMZIE

• Develop the recruitment strategy leveraging market research, pipeline analysis, and hiring metrics to optimize sourcing channels for new volunteers
• Create a formal volunteer exit process including exit interviews and transition plans to capture feedback and enhance the volunteer experience
• Identified areas of improvement to enhance training programs and support the management of the talent assessment framework and promotion workflow
• Roll-out of an engaging onboarding program for new hires incorporating interactive e-learning modules on policies, internal procedures, and regulations.

I played a key role in supporting, and driving a world class employee experience, acting as a first point of contact for HR-related matters and provided support and guidance to 10 Senior Business Executives and over 200 employees within the EMEA region. My key achievements included:

• Onboarded over 50 new hires efficiently by coordinating contracts, documents, IT access, and training needs to ensure smooth transition
• Maintained up-to-date HR records and documentation, enabling easy access to employee information for reporting and compliance.
• Delivered excellent customer service to employees and managers by responding to inquiries and resolving issues in a timely manner.
• Collaborated with the Learning and development team to successfully create training contents on topics like Conflict Management.
• Compiled and presented comprehensive monthly HR reports, enabling data-driven decisions
• Maintained accurate org charts, employee handbook, and HR policies and procedures to support HR operations
• Collaborated on strategic initiatives, contributing to a 15% increase in employee engagement and alignment with business goals.

• As the HR specialist, I was an integral part of the HR team, responsible for supporting the HR function with a focus on implementing policies and HR best practices
• I played a key role in ensuring that the business function remains compliant, efficient, and people centric
• Successfully managed the entire payroll process, ensuring timely and accurate payroll runs with zero errors
• Elevated employee participation in engagement surveys by 30%, resulting in more comprehensive feedback and actionable insights
• Ensured compliance with pension regulations and accuracy of contributions, saving the company from potential penalties
• Enhanced employee well-being by ensuring 100% participation in health screenings and actively monitoring follow-up actions
• Participated in the successful hiring of 20 new employees, streamlining the recruitment process
• Led transition to paperless HR filing system, improving accessibility and sustainability
• Developed and conducted engaging onboarding experience for 40+ interns.

• As the single point of contact for the employees and managers, I provided HR support on a day-to-day basis to business units and operated as a trusted advisor to managers to help develop their people, their business plans, and their strategy for all people-related issues
• Key deliverables and achievements included: Formulated and implemented policies ensuring compliance with labour regulations such as occupational and safety policy
• Tracked and analysed absenteeism data, identifying trends, and implementing absence policy to reduce unplanned absences 7%
• Reviewed and updated employee handbook and company policies annually to align with employment law and business needs
• Maintained the HRIS and physical employee records and ensured legal compliance, data accuracy, and efficient reporting
• Resolved employee disputes and provided guidance to employees and managers to maintain a positive and productive work environment
• Handled new hire onboarding and induction and employee exit formalities.

• Performed budget analysis to control expenditures and predict future budget needs.
• Mitigated project risks with accurate requirements gathering, planning and ongoing problem-solving.
• Conducted workplace compliance training to reduce liability risks and operate effectively.