OPEYEMI AJAYI
NORTHAMPTON,NORTHAMPTIONSHIRE
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Talent acquisition specialist
Reed Talent Solution
Northampton, Northamptonshire
02.2024 - Current
- Identified hiring needs, contributing to the creation of comprehensive job descriptions.
- Conducted initial applicant screenings which led to high-quality shortlists for hiring managers.
- Ensured compliance with employment laws during all stages of recruitment process.
- Utilised applicant tracking system efficiently for seamless management of applications.
- Collaborated closely with hiring managers for understanding specific role requirements and ideal candidate profiles.
- Implemented diversity and inclusion practices within hiring processes fostering a balanced workplace environment.
- Managed entire recruitment process, filling vacancies with successful, talented and long-standing candidates.
- Delivered positive candidate experience from initial screening to offer.
SUPPORT WORKER
AJ RECRUITMENT
YORK, YORKSHIRE
04.2023 - 07.2023
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
Customer Care Representative
Advans Lafayette Microfinance Bank
Lagos
01.2022 - 01.2023
- Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Demonstrated strong communication skills to interact with customers via phone, email and online chat
- Provided excellent customer service, resolving inquiries and complaints in a timely manner
- Ensured adherence to quality standards in all interactions with customers
- Maintained up-to-date knowledge of product information and services offered
- Collaborated with other departments to resolve escalated cases efficiently.
Deposit Officer
Advans Lafayette Microfinance Bank
Lagos
01.2020 - 12.2021
- Evaluated existing deposit accounts and identified areas where improvements could be made
- Assisted in training new employees on bank policies, procedures, and systems related to deposits
- Created marketing materials highlighting the benefits of using the bank's deposit services
- Monitored cash flow trends to identify potential opportunities for increasing deposits
- Developed strong interpersonal skills to build relationships with customers and colleagues
- Verified accuracy of account information and processed deposits quickly and efficiently
- Maintained confidentiality of customer data and ensured compliance with banking regulations
- Recognized customer needs by recommending appropriate financial products
- Established clear communication channels between branch managers and customers concerning deposits.
English Literature Teacher
NYSC/ Isin Community Secondary School
Kwara
04.2018 - 03.2019
- Conducted research on current trends in English Literature education and shared best practices with peers
- Demonstrated strong organizational skills while managing multiple classes of diverse learners
- Maintained accurate records of student progress including attendance, grades, assessments
- Promoted an appreciation for reading by introducing contemporary works from authors around the world
- Assessed student progress in literature comprehension and provided feedback accordingly
- Utilized various instructional methods such as lectures, discussions, role playing, simulations
- Adapted course materials to accommodate different learning styles and abilities.
Graduate Intern
Lead City FM 89.1
Ibadan
11.2017 - 03.2018
- Demonstrated excellent communication abilities through preparing reports and presenting findings to senior leadership
- Built relationships with vendors by negotiating favorable terms on behalf of the company
- Applied interpersonal skills when interacting with customers via phone or email inquiries
- Created content for social media platforms that increased brand awareness across multiple channels
- Majored in audio editing and preparation of pre-recorded programs.
Education
Bachelor Of Science (B.S.) In Mass Communication -
Olabisi Onabanjo University
Ago Iwoye, Ogun StateMaster Of Business Administration (M.B.A.) In Business Administration -
York St. John University
Skills
- Training and Development
- Regulatory compliance
- Microsoft Office
- Resilient
- Attention to details
- Problem-solving Skill
- Time management
- Customer Relationship Management
- Compliance Requirements
- Call Volume and Quality Metrics
- Sales and Upselling
- Communications Support
- Customer Retention Strategies
- Telephone Reception
- Customer Satisfaction
- Needs analysis
- Written and Verbal Communication Skills
Certification
CIPM/Professional certificate in Human Resource Management
Timeline
Talent acquisition specialist
Reed Talent Solution
02.2024 - Current
SUPPORT WORKER
AJ RECRUITMENT
04.2023 - 07.2023
Customer Care Representative
Advans Lafayette Microfinance Bank
01.2022 - 01.2023
Deposit Officer
Advans Lafayette Microfinance Bank
01.2020 - 12.2021
English Literature Teacher
NYSC/ Isin Community Secondary School
04.2018 - 03.2019
Graduate Intern
Lead City FM 89.1
11.2017 - 03.2018
Bachelor Of Science (B.S.) In Mass Communication -
Olabisi Onabanjo University
Master Of Business Administration (M.B.A.) In Business Administration -
York St. John University
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