Gjyljana Pjetri
Barnet,England
Summary
Motivated service worker with good social skills, communication abilities and customer service background.
Dedicated to following health and safety guidelines and handling food items properly.
Pursues every opportunity to support team members and proactively address issues.
Approachable, conscientious individual with history of delivering exceptional customer service.
Remains calm and collected in busy environments, following orders and communicating with teams.
Strong attention to detail and fast-paced learning.
Demonstrated history of meeting company goals and promoting best practices.
Thrives under pressure and adapts to challenges with patience and resilience.
Hard-worker with strong organisational skills.
Achieves company goals through exceptional planning and prioritisation.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Barista, Waitress
Ems Coffee
Barnet, England
2023.03 - Current
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Cleaned machines, utensils and seating areas for immaculate cafe conditions.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Cocktail bartender
Izgara restaurant
Barnet, England
2022.05 - 2023.03
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Maintained bar stocks, replenishing daily as necessary.
- Refused drinks service to guests without appropriate proof of age.
- Trained bartending staff on customer service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Memorised and meticulously crafted all cocktails of an extensive menu.
- Maintained an outstanding guest service experience in a high-volume.
Assistant manager
Roadhouse restaurant
Modena, Italy
2020.01 - 2021.10
- Built customer relationships with consultative sales approach.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Planned revenue generation strategies designed for growth.
Trainee assistant manager
Roadhouse restaurant
Torino, Italy
2018.06 - 2019.12
- Supported Manager in delivery of sales to generate revenue growth.
- Analysed usage reports to identify cost-saving opportunities in annual savings.
- Oversaw and managed a team in delivery of efficient day-to-day operations.
- Built and maintained customer loyalty through friendly, positive interactions.
- Trained junior staff in customer service techniques.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training to maintain exceptional service levels.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
Kitchen supervisor
Roadhouse restaurant
Fidenza, Italy
2017.06 - 2018.05
- Oversaw training in Food Safety and Hygiene Level 2, safe operation of kitchen equipment.
- Accurately completed documentation covering safe storage practices and compliance with Food Safety Act.
- Conducted weekly inventories to maintain optimal stock levels for kitchen.
- Ensured that food items were stored, prepared and served based on correct recipe, preparation and portioning standards.
- Prepared, implemented and monitored periodic cleaning schedules to ensure kitchen hygiene standards met company expectations.
- Enforced proper sanitation practices to prevent food spoilage and contamination.
- Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
- Collaborated with kitchen team to deliver fast and accurate orders with delicious food.
Education
Diploma of Higher Education - Food preparation and Service
Higher Institute Giuseppe Magnaghi
Italy 2011.09 - 2016.06
Skills
- Food preparation and safety
- Employee training
- New staff training
- Teamwork and collaboration
- Active listening
- Ordering procedures
- Quick learner
- Cooperative team player
- Coffee machinery operation
- Speedy and efficient
- POS systems
- Menu memorisation
- Hospitality service
- Safe food handling
- Performance improvement
- Cash register operation
- Problem solving
Languages
Albanian
Native
Italian
Native
English
Fluent
Timeline
Barista, Waitress
Ems Coffee
2023.03 - Current
Cocktail bartender
Izgara restaurant
2022.05 - 2023.03
Assistant manager
Roadhouse restaurant
2020.01 - 2021.10
Trainee assistant manager
Roadhouse restaurant
2018.06 - 2019.12
Kitchen supervisor
Roadhouse restaurant
2017.06 - 2018.05
Diploma of Higher Education - Food preparation and Service
Higher Institute Giuseppe Magnaghi
2011.09 - 2016.06