MAHDI ROOHI

Barista

N SUN COFFE

london, UK

12.2021 - 08.2023

Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
Maintained and operated espresso machines, blenders and commercial coffee brewers.
Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Warmly greeted and served customers, promptly processing payments to minimise wait times.
Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Created speciality drinks according to exact customer requests and preferences.
Built and nurtured customer loyalty by remembering personal preferences.
Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
Trained new team members with positive reinforcement and respectful, motivational coaching.
Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Updated job knowledge by reading coffee trade publications and participating in educational opportunities.
Studied and re-designed processes to improve quality of coffee and cafe products.
Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.