MAHDI ROOHI
london,London, City of
Overview
2
2
years of professional experience
Work history
Barista
N SUN COFFE
london, UK
2021.12 - 2023.08
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Created speciality drinks according to exact customer requests and preferences.
- Built and nurtured customer loyalty by remembering personal preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Updated job knowledge by reading coffee trade publications and participating in educational opportunities.
- Studied and re-designed processes to improve quality of coffee and cafe products.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Skills
- Foam art
- Beverage preparation
- Coffee machinery operation
- Tea expertise
- Employee training
- Latte art
- Merchandising expertise
- Point of sale knowledge
- Sales expertise
- Inventory temperature control
- Coffee brewing
- Cooperative team player
- Highly organised
- Performance improvement
- Ordering procedures
- Dietary requirement awareness
- Active listening
- Cash register operation
- New staff training
- Espresso machine operation
- Cold drip techniques
- Safe food handling practices
- Food running
- Flavoured syrup measurements
- Grinder calibration
- Quick learner
- Speciality milk options
- Teamwork and collaboration
- Hospitality service expertise
- POS systems
- Conflict resolution
- Tamping
- Strong communication
- Professional demeanour
- Flavour profiling
- Just In Time stock control
- Speedy and efficient
- Menu memorisation
- Safe food handling
Languages
English
Intermediate
Timeline
Barista
N SUN COFFE
2021.12 - 2023.08