Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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GIUSEPPE KEVIN RANDAZZO

London

Summary

Experienced professional in leadership and management within the casino industry, focusing on floor operations and compliance with gaming policies. Skilled in creating teambuilding initiatives and enhancing customer service experiences. Dedicated to fostering team development to meet and exceed organizational objectives.

Overview

9
9
years of professional experience

Work history

Gaming supervisor

Grosvenor Casino The Victoria
London
07.2024 - 06.2025
  • Ensured compliance with all relevant regulations to uphold the integrity of the casino.
  • Trained junior staff members for optimal productivity on the gaming floor.
  • Improved operational efficiency through effective team management and delegation of tasks.
  • Stayed up-to-date on policies and rules to maintain consistency.

Customers and dealers support

Grosvenor Casino Bayswater
London
06.2023 - 07.2024
  • Enforced gambling rules by monitoring the customers.
  • Improved efficiency and productivity by delivering training to the team.
  • Answered customer enquiries with excellent customer service skills.

Casino dealer

Grosvenor Casino Bayswater
London
06.2018 - 06.2023
  • Conducted games such as American roulette, Blackjack and Poker, improved my skills by dealing to High value customers and also by learning new game such as: Punto banco.
  • Developed new skills by following different trainings in different departments of the casino such as: cash desk, reception and electronic games.

Casino dealer

Grosvenor Casinos
Luton
12.2016 - 06.2018
  • Conducted games such as American roulette, Blackjack, Dice ball and different poker games by explaining rules, taking bets and delivering payouts.

Education

Diploma of Higher Education - Science

Galilei Scientific High School
09.2011 - 07/2016

Skills

  • Leadership and management
  • Teambuilding strategy
  • Casino floor management
  • Gaming policy enforcement
  • Customer Service
  • Mentoring and coaching

Languages

English
Fluent
Italian
Native

Affiliations

  • Photography

Timeline

Gaming supervisor

Grosvenor Casino The Victoria
07.2024 - 06.2025

Customers and dealers support

Grosvenor Casino Bayswater
06.2023 - 07.2024

Casino dealer

Grosvenor Casino Bayswater
06.2018 - 06.2023

Casino dealer

Grosvenor Casinos
12.2016 - 06.2018

Diploma of Higher Education - Science

Galilei Scientific High School
09.2011 - 07/2016

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GIUSEPPE KEVIN RANDAZZO