Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Georgi Marinov

Georgi Marinov

Reading,UK

Summary

Organised and dependable professional with an ability to manage multiple priorities effectively and maintain a positive attitude under pressure. Experienced team leader, with excellent problem-solving abilities, and dedicated to deliver an exceptional customer service. Highly motivated to drive the team forward and achieve organisational goals.


Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Gaming Supervisor

Grosvenor Casinos
Reading
01.2024 - Current
  • Ensured compliance with all relevant regulations to uphold the integrity of the casino.
  • Broadened my knowledge and understanding of all other casino departments
  • Took part in various courses that helped in my development
  • Coordinated actively with other departments for smooth operations during peak hours
  • Conducted delicate customer conversations while promoting responsible gambling practices
  • Maintained up-to-date knowledge about industry trends and competitors' offerings to stay ahead in the market

Customer and Dealer Support

Grosvenor Casinos
01.2022 - 01.2023
  • Ran the pit on my own on numerous occasions
  • Did Safer Gambling conversations with customers
  • Got training in every single casino department
  • Expanded and broaden my understanding of the industry in general



Senior Dealer

Grosvenor Casinos
01.2021 - 01.2022
  • Developed team communications and information for meetings
  • Found my own unique ways of thinking about games and calculating payouts
  • Created an enjoyable atmosphere for players by engaging them in positive and entertaining conversation



Dealer

Grosvenor Casinos
01.2019 - 01.2021
  • Dealt high stake poker, blackjack and roulette games
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards

Bar Waiter

Grosvenor Casinos
01.2017 - 01.2019
  • Assisted with bartending duties during high-volume shifts
  • Served alcoholic and non-alcoholic beverages in a bar environment
  • Dealt with multiple restaurant bookings
  • Assisted team leaders with stock orders of food and drinks

Waiter

Grosvenor Casinos
01.2016 - 01.2018
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

Education

Certificate of Higher Education - Computer Science

University of Reading
09.2016 - 06.2018

High School Diploma - undefined

Dimitar Hadzhivasilev - Svishtov
09.2011 - 05.2016

Skills

  • Gambling commission regulations
  • Dealer training
  • Table game rules
  • Word, Excel, PowerPoint
  • Flexible and Adaptable
  • Teambuilding
  • Problem-Solving
  • Conflict management
  • Motivational leadership
  • Situational awareness

Languages

English
Bulgarian

Certification

Level 3 Team Leader/Supervisor Apprenticeship Certificate

Timeline

Gaming Supervisor

Grosvenor Casinos
01.2024 - Current

Customer and Dealer Support

Grosvenor Casinos
01.2022 - 01.2023

Senior Dealer

Grosvenor Casinos
01.2021 - 01.2022

Dealer

Grosvenor Casinos
01.2019 - 01.2021

Bar Waiter

Grosvenor Casinos
01.2017 - 01.2019

Certificate of Higher Education - Computer Science

University of Reading
09.2016 - 06.2018

Waiter

Grosvenor Casinos
01.2016 - 01.2018

High School Diploma - undefined

Dimitar Hadzhivasilev - Svishtov
09.2011 - 05.2016

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Georgi Marinov